Gilbert Mak Email & Phone Number

Singapore

• Enabled S$2.1M annual ROI, 3x operational scalability for Business Regulator via automation and workflow improvements; collaborated with cross-functional and engineering teams to design end-to-end compliance workflow by automating compliance risk analytics and establishing API integrations with external compliance and legal-tech agencies• Presented value proposition to Chief Product Owner to reduce customer support response time and case escalation by 25%; designed and implemented L1 KYC,… Show more • Enabled S$2.1M annual ROI, 3x operational scalability for Business Regulator via automation and workflow improvements; collaborated with cross-functional and engineering teams to design end-to-end compliance workflow by automating compliance risk analytics and establishing API integrations with external compliance and legal-tech agencies• Presented value proposition to Chief Product Owner to reduce customer support response time and case escalation by 25%; designed and implemented L1 KYC, recommendation engine and operations monitoring dashboards to enhance customer support screening experience• Attained >85% CSAT score for Go-Live and post-implementation change request engagement; collaborated with technical and operations team to draft and update Solutions Delivery technical documentation, self-service guides for seamless adoption of technological solutions• Tracked Agile development implementation progress and served as trusted advisor to key stakeholders on feature prioritisation during fortnightly reviews to adjust implementation roadmap whilst meeting project’s North Star and timeline Show less

Singapore

I originated a Streamlit web application for regional teams to self-service CRUD operations, process optimisation reduced operational time by 35%. I also optimised PUDO, routing services and commuting time by 20% using spatial analytics Python and QGIS; contributed to clients’ sustainability targets across APAC

I collaborated with Singaporean and Thai student researchers to assess parasite concentration, liver fluke infection risk and health policy communication effectiveness across 3 Thai villages; harnessed research findings to develop short infotainment videos for wider outreach by partner university

Singapore

I analysed the relationship between climate change and water consumption by conducting literature reviews, automated web-scraping using Python and Selenium, and visualised APAC spatial data using QGIS. Results for Singapore were published in a co-authored report on effects of price elasticity on water consumption, providing public policymakers with pricing strategies to reduce water consumption by 10%.

Singapore

I created 3 semi-automated QA/QC workflows and drafted data policies to streamline and integrate statistics from 8 government statutory boards into GeoSpace-Sea — a key vertical in Singapore's National Spatial Data Infrastructure (NSDI).

Bachelor Of Social Sciences (Highest Distinction), Geography; Minor In Sociology

Activities and Societies: Geographical Society Management Committee (Publications Director), Varsity Christian Fellowship (Treasurer) •.

Semester Abroad, Geography And Sociology

Activities and Societies: Singapore Student Association, International Varsity Christian Fellowship, Geography Students' Association