Gilbert Midonnet Email & Phone Number

New York, United States

Nyc

Medallia Customer Experience Management System (Implementation)Migrated from existing survey platform and reporting system• Developed and implemented advanced topic rules to enhance data categorization and analysis within the Medallia platform.• Designed and created interactive dashboards, providing actionable insights and improving data visualization for internal stakeholders.• Contributed to the improvement of user experience by optimizing dashboards for clarity and accessibility.• Played a key role in the continuous improvement of Medallia's data analysis capabilities, leveraging innovative approaches and staying abreast of industry best practices.IBM Sterling’s Order Management System (Implementation)Existing order entry process used a short-cut and tabbing format which was used by hundreds of sales and customer support staff. Introduced a new GUI based platform. • Conducted extensive analysis of existing work procedures. • Starting with high-level prototypes we progressively iterated through design concepts. • Design iterations were used to acquire and refine user stories. As users were domain experts the goal was to allow users to navigate unaided through the new application.Salesforce (Screen redesign)Salesforces out-of-the-box screens did not meet company needs.• Spearheaded a comprehensive overhaul of Salesforce screens, introducing a transformative redesign that elevated user experience and functionality. • Led the creation of detailed wireframes and interactive prototypes, providing a visual roadmap for the redesigned application.

Brooklyn, Ny

• Elicited, analyzed, and documented requirements for implementation of mobile applications andresponsive design websites.• Developed and iteratively presented use cases, user flows, user stories and acceptance criteria.

Nyc

• Analyzed and documented existing application. Designed and presented alternative UIs, userflows, layouts, labels, and functionality.• Conducted informal A/B tests using paper and screen prototypes.• Defined Minimal Viable Products and wrote Acceptance Criteria and priority lists for backlog.Photoshop, Visio, HTML, CSS, Javascript, jQuery

Brooklyn, Ny

• Elicited, analyzed, and documented requirements for implementation of mobile applications andresponsive design websites.• Developed and iteratively presented use cases, user flows, user stories and acceptance criteria.• Presented demos to clients; oversaw deployment of applications and product acceptance signoff.• Functioned as primary liaison with external business clients.HTML, Photoshop, Visio

Brooklyn, Ny

A fashion retail company with numerous on-line and physical locations.• Developed Information Architecture specs (wireframes and functional flows) and prototypes.• Iteratively tested flows via paper, screen and HTML/Javascript prototypes.• Interviewed target audience (staff, customers) and conducted usability tests (A/B Tests), createduser personas, defined pain points, tested minimal viable products, tested launch priorities (cardsorting).• Elicited, analyzed and documented business requirements. Wrote use cases descriptions,including preconditions; user stories and acceptance criteria.• Created wireframes and prototypes for responsive design sites and mobile applications.• Established standardized process for development, documentation and quality assurance.• Met with clients in marketing and business departments - assessed client business requirements, web marketing strategy, and audience profile.• Defined project scope, time-table and budget.• Defined implementation process, managed deliverables. • Managed development and implementation of a company-wide Content Management System.• Designed site layouts and templates and oversaw production of company websites.• HTML, CSS, Javascript, jQuery, CFMX, MSSQL, Access, Photoshop, Visio

Jersey City, Nj

• Developed and maintained Information Architecture (IA) specs including site plans, objects lists, user flows. Designed site layouts and templates. Managed business clients internet and intranet web projects.• Designed and oversaw production of websites and intranet: including designing and managing the database (MS SQL) writing the server and client side code (CFML, XML, WDDX, HTML, CSS and JavaScript).

Nyc

• Worked with marketing, business and creative departments regarding site usability issues focusing upon the issues with multiple user levels including navigational structure, functionality, content organization, content labels and design of search capabilities• Iteratively employed usability testing to refine user interface designs. Created site-wide interface map, organizational chart, and objects list with rotation schedule.• Wrote Functional Requirements Packages [FRPs] including wireframes, functional flows, use cases and objects list.

Greater New York City Area

• Managed the development and implementation of a Content Management System with a third-party vendor (Interwoven’s TeamSite). Developed content management workflow.• Developed and implemented project plans; managed product rollout• Designed training plan for staff• Technical Project Lead (iChat): Managed integration with third-party software; led the design and development teams.

Brooklyn, Ny

• Developed design templates supervised the implementation of more than 100 subsites.• Designed and coded the HTML templates, site navigation and site structure for Brooklyn College’s institutional, administrative, departmental and faculty sites.• Produced SGML and XML documents for faculty

Ma, History

I was going for a doctorate, focusing on the development of social contract theory and the development of technology in early modern.

Ba, Art, Architecture