Gilbert Midonnet Email & Phone Number

New York, United States

NYC

• Medallia Customer Experience Management System (Implementation)Migrated from existing survey platform and reporting system
• Developed and implemented advanced topic rules to enhance data categorization and analysis within the Medallia platform.
• Designed and created interactive dashboards, providing actionable insights and improving data visualization for internal stakeholders.
• Contributed to the improvement of user experience by optimizing dashboards for clarity and accessibility.
• Played a key role in the continuous improvement of Medallia's data analysis capabilities, leveraging innovative approaches and staying abreast of industry best practices.IBM Sterling’s Order Management System.
• Conducted extensive analysis of existing work procedures.

Brooklyn, NY

• Elicited, analyzed, and documented requirements for implementation of mobile applications andresponsive design websites.
• Developed and iteratively presented use cases, user flows, user stories and acceptance criteria.

NYC

• Analyzed and documented existing application. Designed and presented alternative UIs, userflows, layouts, labels, and functionality.
• Conducted informal A/B tests using paper and screen prototypes.
• Defined Minimal Viable Products and wrote Acceptance Criteria and priority lists for backlog.Photoshop, Visio, HTML, CSS, Javascript, jQuery

Brooklyn, NY

• Elicited, analyzed, and documented requirements for implementation of mobile applications andresponsive design websites.
• Developed and iteratively presented use cases, user flows, user stories and acceptance criteria.
• Presented demos to clients; oversaw deployment of applications and product acceptance signoff.
• Functioned as primary liaison with external business clients.HTML, Photoshop, Visio

Brooklyn, NY

• A fashion retail company with numerous on-line and physical locations.
• Developed Information Architecture specs (wireframes and functional flows) and prototypes.
• Iteratively tested flows via paper, screen and HTML/Javascript prototypes.
• Interviewed target audience (staff, customers) and conducted usability tests (A/B Tests), createduser personas, defined pain points, tested minimal viable products, tested launch priorities (cardsorting).
• Elicited, analyzed and documented business requirements. Wrote use cases descriptions,including preconditions; user stories and acceptance criteria.
• Created wireframes and prototypes for responsive design sites and mobile applications.

Jersey City, NJ

• Developed and maintained Information Architecture (IA) specs including site plans, objects lists, user flows. Designed site layouts and templates. Managed business clients internet and intranet web projects.
• Designed and oversaw production of websites and intranet: including designing and managing the database (MS SQL) writing the server and client side code (CFML, XML, WDDX, HTML, CSS and JavaScript).

NYC

• Worked with marketing, business and creative departments regarding site usability issues focusing upon the issues with multiple user levels including navigational structure, functionality, content organization, content.
• Iteratively employed usability testing to refine user interface designs. Created site-wide interface map, organizational chart, and objects list with rotation schedule.
• Wrote Functional Requirements Packages [FRPs] including wireframes, functional flows, use cases and objects list.

Greater New York City Area

• Managed the development and implementation of a Content Management System with a third-party vendor (Interwoven’s TeamSite). Developed content management workflow.
• Developed and implemented project plans; managed product rollout
• Designed training plan for staff
• Technical Project Lead (iChat): Managed integration with third-party software; led the design and development teams.

Brooklyn, NY

• Developed design templates supervised the implementation of more than 100 subsites.
• Designed and coded the HTML templates, site navigation and site structure for Brooklyn College’s institutional, administrative, departmental and faculty sites.
• Produced SGML and XML documents for faculty

Ma, History

I was going for a doctorate, focusing on the development of social contract theory and the development of technology in early modern.

Ba, Art, Architecture