Gilberto Colon Sr Email & Phone Number

Middleburg Heights, Ohio, United States

• Receive inbound calls to troubleshoot nonworking units. • Receive inbound calls to train customers on unit operations.• Coordinate returns of defective units. • Collaborate with dealers, doctors, and end users on warranty replacement.• Provide end users with resources for the purchase of new units and accessories.• Make outbound calls to customer who emailed requesting assistance.• Create return labels through UPS website for returns. • Test returned units to verify defects.• Communicate with customers via email regarding unit operations

Independence, Ohio, United States

• Receive inbound calls to verify part numbers on equipment for parts being ordered.• Place orders sent in via facsimile, email or phone.• Coordinate startups for new equipment with service agents.• Submit warranty claims to vendors on behalf of service agents.• Provide end users with resources for repair of defective units.• Make outbound calls to vendors providing new part numbers information and technical bulletins.• Work with UPS and FedEx to obtain call tags of obsolete parts.• Repair damaged or defective equipment.• Assist Shipping and Receiving with daily tasks, including; parts shipment, receive and check in parts to add to inventory, and assist customers with Will Call orders.• Travel in and out of state to service agent locations to facilitate hands-on training.• Travel to vendors to receive technical training and professional development.

Cleveland, Ohio, United States

• Receive inbound calls from customers.• Assist customers with orders for accounts in Mexico, South American and other regions. • Handle telephone inquiries regarding product availability, commitment dates and order entry.• Release orders per customer request.• Obtain time frame that parts will be in stock that are back ordered.• Manage proper pricing for each individual account.• Obtain NAFTA paperwork for the export of custom shipments. • Collaborate with brokers to ensure the exportation of shipments.• Work with UPS and FedEx on obtaining shipment status on export shipments.• Assist business with growth by obtaining new export customers/accounts.• Work with Customs on export shipments.

Cleveland, Ohio, United States

• Process inbound and outbound customer calls.• Check inventory for parts in stock. • Issue credits to customer accounts.• Follow-up with sales representatives regarding status of exported shipments.• Release orders per sales representative’s requests. • Ensure parts allocation after order release. • Obtain timeframe that back order parts will be in stock.• Translate during conference calls for Spanish speaking sales representatives with different departments at headquarters. • Obtain NAFTA paperwork for export custom shipments and communicate with brokers to allow release of shipments.• Collaborate with different departments to assign vendors to export customers.• Set-up new export accounts.• Work with five distribution centers on export shipments.