Sales Process Management: Responsible for managing and coordinating all internal sales processes for the Brazil market, ensuring scalability for potential growth.Act as Project Manager for sales-related initiatives, including projects involving Salesforce, Pricing/Financial Playbooks, Strategic Deals, and opening new verticals.Partner with cross-functional teams (Risk, Product, AML, Compliance, Finance, Legal, etc.) to ensure PayPal's alignment with regulations across different regions, improving sales cycle time.Forecasting and Pipeline Management: Own and manage the sales forecast and pipeline for the Brazil sales team, ensuring accuracy and strategic alignment.Product Improvement: Continuously focus on improving products for the region, including PayPal Core Products, Braintree, Pix & PayPal Complete Payment Platform.Problem Solving: Responsible for addressing challenges related to product, processes, operations, and regulations within the region.Sales Compensation Setup: Manage the configuration of sales compensation plans, working closely with the finance team to align targets with regional expectations.Data Management and Analysis: Leverage data from Salesforce and Excel to identify trends, anticipate problems, and support data-driven decision-making.Analytics and Reporting: Collaborate with analytics teams to ensure the delivery of meaningful dashboards and reports with actionable insights.

Portfolio Management: Managed the Enterprise Growth Accounts portfolio, overseeing the performance of over 30 key accounts. Worked collaboratively with stakeholders across Payments, Products, Risk, Compliance, Finance, and Technical teams.Quarterly Business Reviews (QBRs): Structured and led QBRs with a strong focus on data analysis and continuous improvement in the use of PayPal solutions.Churn Mitigation: Proactively reduced and mitigated churn by mapping key causes and creating actionable plans to address them.Performance Monitoring: Monitored critical performance indicators, including Health Score, Product Engagement, Business Performance, Churn, and Decline Approval Rate.Customer Advocacy: Acted as the main voice of the customer, aligning internal processes with stakeholders to optimize and improve solutions.Pricing and Commercial Proposals: Developed pricing and commercial proposals to secure competitive advantages in the market.Business Model Understanding: Gained a deep understanding of clients' business models and continuously optimized PayPal solutions (PayPal Plus, Braintree, Simility) to enhance product utilization and maximize value.

Reported directly to the Sales Director, taking ownership of key strategic initiatives.Onboarding Process Improvement: Created and structured the onboarding process for new merchants in the Enterprise segment, successfully reducing the onboarding funnel by approximately 50% until go-live.Cross-Functional Process Structuring: Developed and streamlined processes among key stakeholders, including Customer Success Management (CSM), Pricing, Technical teams, and Underwriting.

Client Portfolio Management: Managed a portfolio of over 300 accounts in the Middle Market segment, recognized for outstanding performance and results achieved in 2019.Managed and tracked key performance metrics for the portfolio, collaborating closely with clients to identify operational pain points and address key product roadblocks.Client Collaboration: Worked proactively with clients to understand their challenges and unlock solutions to enhance product performance and satisfaction.