●Developing and implementing labor management system (LMS) solutions to optimize workforce productivity and efficiency for DHL Supply Chain clients across Technology, Retail, Life Sciences, Automotive sectors ●Conducting time and motion studies, utilizing work sampling techniques, and analyzing performance data to identify areas of improvement and recommending changes to operational processes.● Collaborating with cross-functional teams to design and deploy LMS tools, such as labor standards, engineered labor plans, and performance metrics, across multiple sites and regions.● Working closely with clients to understand their unique business needs and requirements, and customizing LMS solutions to align with their goals and objectives.● Providing training and support to operations teams, including managers and front-line associates, to ensure successful adoption and utilization of LMS tools and processes.● Leading continuous improvement efforts, utilizing lean principles and methodologies, to drive further efficiencies and productivity gains within the LMS program.●Conducting regular performance reviews and audits of the LMS program to assess its effectiveness, identify areas of improvement, and make necessary adjustments.●Managing and maintaining the LMS database, ensuring accurate and timely collection of data and metrics, and generating reports and insights to inform decision-making at all levels of the organization.● Subject matter expert on LMS technology and processes, providing guidance and support to internal teams and external clients as needed.● Staying current on industry trends and best practices in LMS technology, and recommending new tools and solutions to enhance DHL Supply Chain's offerings and competitive advantage.

● Supervised and coordinated day-to-day activities of warehouse operations personnel, ensured that all tasks were completed in a safe and efficient manner.● Monitored and maintained inventory accuracy and integrity by performing cycle counts, ensured that inventory discrepancies were identified and resolved in a timely manner.● Managed inbound and outbound shipments to ensure that they were processed accurately and efficiently, and that all customer orders were fulfilled in a timely manner.● Ensured that all warehouse equipment and tools were properly maintained and serviced, and that any issues or malfunctions were addressed promptly.● Provided leadership and guidance to warehouse personnel, fostering a culture of teamwork and accountability, and promoted a safe and respectful work environment.● Collaborated with other departments and stakeholders to identify areas for process improvement, and implemented strategies to improve productivity, quality, and customer satisfaction.● Conducted regular performance evaluations of warehouse personnel, providing feedback and coaching to support their professional development and career growth.

● Learned DHL Supply Chain’s processes and WMS by formulating and updating 50+ SOPs ● Ensured all operating procedures were correctly performed by employees● Formulated and implemented 5S measures in order to improve safety and efficiency throughout Campbells-Rancho Cucamonga site (600,000 sq. ft.)● Reduced processes by ∼20 minutes, equivalent to $120,000 annual savings ● Reduced errors and waste in operation by collaborating and gathering data with other interns from different sites ● Enhanced my leadership and management skills by shadowing and communicating with supervisors and managers

● Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).● Became the lead person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.● Helped company attain the highest customer service ratings and earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.● Represented SmartPay finance partner as ambassador and developed strategies to drive sales.

● Resolved service issues and shared benefits of additional services. ● Maintained up-to-date knowledge of company policies regarding payments, account changes, and upgrades.● Excelled in exceeding daily activations goals.● Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service. ● Cross-trained and provided back-up for other customer service representatives when needed.

●Assisted with scheduling distribution work, record management, and reporting. ●Kept jobs on track to be executed properly and in a timely and precise manner. ●Supported the shipping and receiving department with analytical and data requests.