Gilberto Ciola Email and Phone Number
Gilberto Ciola work email
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Gilberto Ciola personal email
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I am a seasoned expert in implementing and developing digital products in the #SaaS model, boasting over 18 years of experience across manufacturing, distribution, retail, and health industries (#healthtech). Proven leadership in guiding teams and delivering complex projects on time and within budget, with a focus on operational efficiency and customer experience.Led the successful launch of Samsung Brazil's new direct-to-customer (#D2C) e-commerce, overseeing the customer journey across multiple sales channels and marketplaces (#omnichannel). Achieved record-breaking sales on Black Friday within just 5 months of platform launch.My expertise in transactional flows and supply-chain significantly improved inventory turnover rates and reduced stockouts for clients of various sizes and industries. These implementations have been active for over 10 years, continually yielding measurable gains through KPIs.Trained and developed multifunctional teams, reducing turnover rates systematically and forming consistently high-performing teams. Solid international experience in delivering successful projects in Europe and the United States within ambiguous and multicultural environments, always meeting challenging deadlines.Adept at strategic planning and budgeting, crucial for M&A processes, actively participating in due-diligence to enhance company valuations in the market.Currently seeking to expand my repertoire of served segments and contribute to creating amazing experiences for technology solution clients.Feel free to reach out via direct message or email: gciola@gmail.comProduct Management | Digital Products | Senior | Data-driven | Leadership | Strategic Roadmap | Product Owner | Product Strategy | Product Development | Agile Methodologies | Roadmap | Prioritization | UX | UI | Design thinking | Research | Market Validation | Client Facing | Multidisciplinary Teams | Retrospectives | Digital Transformation | Startups | Marketing | MVP | Solutions | Engineer
Soluções Esales
View- Website:
- esales.com.br
- Employees:
- 135
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Diretor De Operações E ProdutosSoluções EsalesState Of São Paulo, Brazil
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Director Of ProductsSoluções Esales Apr 2024 - PresentSão Paulo, São Paulo, Brasil
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Director Of OperationsBionexo Jan 2023 - Sep 2023São Paulo, BrasilManaged Bionexo's SCM Professional Services team, in a multi-function structure for onboarding, integration, consulting, support, knowledge management and customer satisfaction monitoring (NPS) in Brazil, Argentina, Colombia, Mexico, and Ecuador.Successfully onboarded new customers and integrated their systems with Bionexo's SCM platform, that includes 7 product solutions from planning to invoicing processes. -
Group Product ManagerBionexo Feb 2021 - Jan 2023São Paulo, São Paulo, BrasilLed the product development and go-to-market strategy for 4 products: Plannexo, BioManager, BioNfe, and BioAnalytics, Managed a team of almost 50 people, including product managers, UX/UI analysts, data scientists, engineers and QA specialists. 🏆 Doubled the customer base in a two year period, also increasing customer satisfaction from NPS 5 to 50 through regular surveys.🏆 Rebuilt the Plannexo platform, resulting in a new contract is with a major player in Brazil's healthcare segment, with more than 20 branches operating on the platform.🏆 Actively participated in the due diligence process that led to Bain Capital's investment in Bionexo, turning the company into the first Brazilian healthtech to reach a valuation of R$ 1 billion.
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It Project ManagerSamsung Sds Latin America Apr 2020 - Feb 2021São Paulo, BrasilManaged Samsung Brasil E-commerce technology stack, leading a team of product owners, scrum masters, developers, support analysts, and UX/UI specialists using in the VTEX platform.🏆 Achieved an all-time sales record in 2020's Black Friday (during the COVID pandemic) in less than 5 months since operation go-live.Led the implementation of projects to include new offerings and channels, such as Endless Isle, Store Pickup, Ship to Store, Insurance Sales, Service offers, Trade-in with Trocafone, B2C Marketplaces, and others. These projects also included KPI visibility (BI), partner integrations, and usability improvements Acted as a liaison between technology and all B2C business areas of Samsung Brasil, ensuring resource sizing, alignment and collaboration on all D2C (direct-to-customer) e-commerce initiatives. -
Sales ManagerSamsung Sds Latin America Feb 2019 - Mar 2020São Paulo E Região, BrasilProspect and deliver Supply Chain-related technology projects to Samsung branches in Latin America, and also external business (non-Samsung). Activities include all sales phases, including investigation, pre-sales, proposals, commiting and closing, After closure, responsibilities also project scheduling, system development, partnerships with technology suppliers and project management until full delivery.
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Senior Product ManagerNeogrid Jul 2017 - Jan 2019São Paulo Area, BrazilManaged Neogrid's "Distribution Insights (DI)" SaaS product and business unit, with a team of specialists in activities such as product roadmap, software development, presales consultancy, and customer support.🏆Grew ARR in "DI" business unit by 49% in 2018, delivering all strategic goals set for the year. -
Support CoordinatorNeogrid Aug 2016 - Jun 2017São Paulo, São Paulo, BrasilLed and coached a team of 25 analysts and 2 supervisors, who were responsible for supporting over 400 clients of Visibility SaaS solutions, providing SLA based support and training programs to users in topics as BI, Supply-Chain, and Trade-Marketing insights for retailers and distributors.🏆Successfully migrated 400 clients to an updated application version in one year, resulting in a 90% decrease in churn rates.
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Project SpecialistNeogrid Nov 2015 - Aug 2016São Paulo, São Paulo, BrasilResponsible to implement and improve business processes in NeoGrid Customers through Planning & Replenishment Projects from abroad, including Europe and USA Operations.🏆 Brazilian products were successfully launched in USA and Europe after POCs were approved and team building was finished.
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Senior Project CoordinatorNeogrid Nov 2011 - Oct 2015BrazilResponsible to lead and engage a team of high-specialized supply-chain consultants, in order to implement and improve business processes in NeoGrid Customers through Planning & Replenishment Projects.🏆 More than 30 projects implement with meaningful out-of-stock reductions, higher inventory turns and long-term contracts with retailers, distributors and manufacturers.
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Senior ConsultantNeogrid Jun 2011 - Nov 2011São Paulo, São Paulo, BrasilCell leader focused on S&OP and DRP projects using Neogrid SCS Platform. My team has a challenge to deploy projects with aggregated value for our customers, helping enterprises to achieve their goals through closer relationships on their supply chain systems.
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Consultor SêniorNeogrid Nov 2008 - Jun 2011São Paulo, São Paulo, BrasilSupply-Chain consultant
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Project AnalystCitibank Dec 2007 - Oct 2008São Paulo, São Paulo, BrasilLiaison on Business and Tech areas, working with CRM, Product reporting and workflow projects. -
Supply Chain ConsultantNeogrid Sep 2006 - Nov 2007São Paulo, São Paulo, BrasilProject Experiences:2007:- Suzano Papel e Celulose "MIX" Project (S&OP)- Coca Cola Brasil "Visibility" project (franchise DRP & VMI)
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Supply Chain ConsultantXplan Business Solutions Apr 2006 - Sep 2006São Paulo, São Paulo, BrasilProject Experiences:2006:- Sadia "Colabore" Project (S&OP)
Gilberto Ciola Skills
Gilberto Ciola Education Details
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Fia - Fundação Instituto De AdministraçãoLogistics And Distribution -
Engineering -
Cefet-SpCivil Engineering
Frequently Asked Questions about Gilberto Ciola
What company does Gilberto Ciola work for?
Gilberto Ciola works for Soluções Esales
What is Gilberto Ciola's role at the current company?
Gilberto Ciola's current role is Diretor de Operações e Produtos.
What is Gilberto Ciola's email address?
Gilberto Ciola's email address is gc****@****ail.com
What schools did Gilberto Ciola attend?
Gilberto Ciola attended Fia - Fundação Instituto De Administração, Usp - Universidade De São Paulo, Cefet-Sp.
What are some of Gilberto Ciola's interests?
Gilberto Ciola has interest in Science And Technology, Education, Economic Empowerment.
What skills is Gilberto Ciola known for?
Gilberto Ciola has skills like Demand Planning, Supply Chain Management, Supply Chain, Cpfr, Vmi, Drp, Logistics, Business Intelligence, Project Planning, Sales Operations, Sql, Team Leadership.
Who are Gilberto Ciola's colleagues?
Gilberto Ciola's colleagues are Laís Coelho, Camila Reinehr, Jaqueane Nascimento Oliveira, Julliana Leão, Ana Rocha, Rodrigo Weiler, Eduardo Fernandes.
Not the Gilberto Ciola you were looking for?
-
Gilberto Ciola da Silva
São Paulo, Sp -
Gilberto Carlos Ciola Filho
Brazil
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