• Maintain school computing platform using District Management tools to image computers; deploy software, update systems, and maintain overall computing environment.• Provide assistance to schools by connecting devices, verifying proper operation, and ensured staff can operate computers and other instructional technologies (document cameras, projectors, presentation software, interactive technology boards, etc.)• Manage and maintain school-based technology assets inventory as defined by District Information Technology Division.• Coordinate and assisted school-based activities to support yearly computer refresh projects – including ordering processing, unpacking, configuring computers and connections, as well as disposal of packing materials and disposition of retired assets.• Work with District IT staff to implement technology projects, monitor system performances, and manage District approved software and licenses using District approved management tools.• Manage the various databases at an elementary school center utilizing current District-approved data management software technologies.• Serve as District IT contact for school-based user information for the purpose of Active Directory, eMail, and other secure systems.• Attend training and informational meetings in support of District information and educational technology initiatives.

• Hardware testing of all iDen cell phones under development including UI, Call processing, PTT, Group Call, PVT Service, Internet browser. This project to creating and updating TPS documentation according to latest SRS under version control.• E991 and Rooftop- GPS signal strength and quality of signal• Moto-Talk: Future of Motorola’s dispatch call testing on new iDen cell phones • Manual testing of phone • AirClic MP Testing- web-based software and mobile information services. AirClic-enabled wireless devices with advanced GPS tracking, your mobile workforce captures and accesses job-critical information, including time, location, people, assets, inventory, and activities—any information from customized workflow—directly from the field. Testing on different iDEN cell phones.

• Repaired, calibrated, and maintained medical equipment and instrumentation used in health-care delivery field.• Inspected and installed medical and related technical equipment in medical and research facilities for use by physicians, nurses, scientists, or engineers involved in researching, monitoring, diagnosing, and treating physical ailments or dysfunctions.• Serviced various equipment and apparatus, such as patient monitors, electrocardiographs, blood-gas analyzers, x-ray units, defibrillators, electrosurgical units, anesthesia apparatus, blood-pressure transducers, spirometers, sterilizers, diathermy equipment, in-house television systems, patient-care computers, and other related technical paraphernalia. preventive-maintenance. Safety-test medical equipment and health-care facility's structural environment to ensure patient and staff safety from electrical or mechanical hazards.

• Provided complex technical support to users in support of their daily business. • Installed and configured new software, removed software, and add, change or remove client accounts.• Relocated personnel with hardware and other systems.• Trained users in basic PC skills or specific software programs as needed.• Monitored network for access time performance. Configured network operating systems for efficient interaction.• Troubleshot and corrected system problems. Identified source of hardware or software problems and take appropriate corrective action.• Participated as a team member of Information technology projects. Acted as project lead on small PC related projects.• Set-up clients with e-mail and schedule accounts in system. Ensured system is secure from unauthorized access.• Provided network printer management. Manipulated print jobs in the printer queue, abort or cancel jobs as needed or requested,re-enable printer as required.• Ran tests and debug to ensure system runs correctly• Telecommunications repair as needed/directed: Wireless Phone configuration with Exchange -Blackberry 7100i.• Provided expert advice without formal supervisory responsibility.

• Supported and executed Technology production environment processes and daily schedule. Worked withothers to enable production environment standards and quality objectives.• Supported production service-level and quality objectives through performance of assignments• Created and maintained the daily production schedule for each shift and executives on assigned shift• Assisted with creating and maintaining the staffing schedule for each shift.• Assisted with production librarian activities by filing backup media (such as tapes) in a timely manner to enable disaster recovery, maintaining the production documentation directories and maintaining the currency of production operations hardcopy of production turnover documentation as assigned.• Under the direction of Technology Center management, assisted with maintenance of up-to-date inventory records of enterprise-wide Information Technology hardware and software assets, including software licensing information, for the department through research, data collection from such sources as invoices, record keeping and preparation of management reports as assigned.

• Achieved above standard customer service goals with a less than 5 % abandonment rate, handling a high volume of calls while providing quality service to each caller.• Communicated messages to Doctors, Anesthesiologist, Nursing Supervisor, Hospital Administrator and on call- personnel.• Executed life emergency codes for the entire hospital.• Proficiently maintained log and on call books for department.• Managed customer appointments - navigating within systems and updating information with a high degree of accuracy while assisting customer on the phone.

• Fulltime to Part Time worked in Call center environment, Trained and assisted customers with technical issues relating to DYMO product lines.• Performed printer repairs with software updates when needed.• Resolved IRQ conflicts, registry permission problems, and hung applications, file and folder security issues.• Network troubleshooting including the configuration of client computers, cabling, network interface cards, hubs, switches and routers.