I am currently responsible for providing administrative support to the Center for Judicial Education and Research (CJER) department, creating high-quality program materials for the California Judicial Branch education programs, which consist of 15-20 courses per week.My role involves ensuring timely production of program materials for the various education programs offered by CJER throughout the year, showcasing strong organizational skills and the ability to manage multiple tasks efficiently by prioritizing and completing work promptly.Through this position, I have demonstrated proficiency in computer skills, quickly adapting to new systems and procedures, and effectively anticipating and preparing for program deadlines. I implemented a tracking system that increased productivity by 30%.

Managed various administrative tasks for a dynamic visual design studio to ensure smooth operations. Oversaw financial records, payroll, billing,and invoicing.Handled correspondence, filing, and calendar management. Expanded duties to include organizing client meetings and executive travel arrangements.

Delivered continuous administrative and growth assistance strategically to ensure the success of the organization by managing daily operations such as payroll processing, client invoicing, maintaining accurate accounting records, project management, and overseeing inventory restocking.Provided customer service support to both new and existing clients as the main point of contact, dedicated to addressing inquiries and resolving concerns by managing the company’s calendar and service appointments.Implemented new service strategies that led to a 30% increase in sales and a 20% boost in customer satisfaction, while also supervising and evaluating a staff of 25-30 employees.

My role involved managing day-to-day administrative tasks for studio operations to ensure a seamless workflow, as well as offering executive support to the studio principals. This included handling payroll, project management, financial oversight, and client billing.Additionally, I was responsible for inventory management, supply procurement, correspondence, shipping, and running general errands to support the smooth functioning of the studio.

- Analysis of reported data submitted by the clients through the billing software’s- In charge of comparing data to detect errors and re-entering data not submitted properly - Responsible for auditing data information to ensure data integrity and quality

- Instructed and coached new team members internationally- Provided exceptional customer service and presented product information to prospective clients - Followed up with clients to ensure 100% customer satisfaction- Analysis of detailed information for reports related to data transmitted by the customers- Facilitated training and software installation support to customers