Gilberto M. Email & Phone Number

Querétaro, Mexico

Querétaro Arteaga, México

Retail zone supervisor whit 4 years of experience in the management of logistics operations and the supervision of equipment in the transport industry. Extensive knowledge in the management of 15 POS and compliance with quality and customer service standards. Expert in the implementation of continuous improvement strategies and in the optimization of processes to ensure the efficiency and profitability of the operation. Demonstrated ability to lead high-performance teams and achieve outstanding results in a dynamic environment.-Responsible for supervising and managing operations in multiple DHL Express POS in an assigned geographical area.-Implementation and execution of quality and customer service standards in all stores, guaranteeing an exceptional experience for customers.-Supervision and training of the sales and customer service team, ensuring a high level of performance and motivation.-Analysis of key performance indicators (KPIs) to take corrective measures to improve operational efficiency and the scope of established objectives.-Close collaboration with other departments, such as logistics and human resources, to ensure a smooth and efficient operation.

Querétaro Arteaga, México

Deputy Territory Manager with extensive experience in the footwear and fashion industry. Extensive knowledge in the management of retail stores and the supervision of sales teams. Expert in the promotion of sales goals, the implementation of commercial strategies and the improvement of the customer experience. Demonstrated ability to lead high-performance teams and achieve outstanding results in a competitive environment.-Responsible for the management and supervision of an assigned territory, including multiple Andrea Group retail stores.-Development and implementation of commercial strategies to boost sales and achieve established revenue targets.-Supervision and training of the sales team in each store, ensuring excellent customer service and personalized attention.-Implementation of marketing and promotion strategies to increase the visibility of stores and attract new customers.-Ensure compliance with visual merchandising standards and the proper presentation of products.

Querétaro Arteaga, México

-Administration and control of customer portfolio with a value of more than 30 million in consumer credit.-Credit risk analysis, maintaining a healthy default below 8 to 30 days, reducing the percentage of forecast.-Opening of new commercial alliances in the private sector and government agencies.-15% increase in consumer credit placement.-Retention of 92% in fundraising and investment accounts.-Preventive collection.

Querétaro Arteaga, México

-Planning, organization and supervision of the branch's operational controls.-Compliance with the profitability of the branch with growth of 18% quarterly.-Visual merchandising aimed at an experiential shopping experience, achieving an increase in average ticket and reducing the permanence of the product in the sales room.-Coordination, supervision and assignment of tipping routes.

México

Business unit manager in charge of managing and complying with the assigned budget for placing consumer loans, attracting investment accounts, retention, reconquest and repurchase.- Field sales.- Collection in the field.- Portfolio diversification.

México

-Management of high-performance teams.-Supervision and execution of the guidelines set by the authorities.-Follow-up to the sales plan, providing attention to individuals and legal entities.-Design of strategies aimed at each segment, achieving a banking and diversification of the product portfolio.

México

-Decision-making that encourage the achievement of results.-Analysis of trends and incidents in calls, providing timely solutions.-Implementation of operational strategies, maintaining 98% quality in the call and ensuring call times no more than 1 minute 30.-Work team development, focused on minimizing waiting times.

México

Deputy area management with 2 years of experience in the management and coordination of general merchandise activities in Superama. Expert in inventory management, product knowledge and personnel supervision. Proven ability to lead teams, ensure product availability and ensure a satisfactory customer experience.-Supervision and coordination of the activities of the general goods area, including the reception, storage and rotation of products.-Inventory management to ensure adequate product availability, avoiding shortages and excesses.-Direction and motivation of the team of employees in charge, assigning tasks, providing training and solving problems.-Compliance with established safety standards to ensure the integrity of products and the safety of employees and customers.-Effective communication with the team, other departments and management to properly coordinate operations.

Licenciatura, Diseño Digital Y Animación

Licenciatura, Marketing