Gilbert Rocha Email & Phone Number

Produced $2.4M in consumer funding over the last 2 yearsContributed strategies that improve account, service, and product usage on a 24% annual goalFundamental in the opening of our Wescom UCLA branch• Assist management in auditing new accounts, loans, and daily responsibilities• Provide coaching to team members where applicable• Process member requests as initial point of contact between member and company• Engage with existing members accounts to deepen their product and service usage• Establish, onboard, and create member retention plans• Multi-departmental collaboration to improve company technologies through memberfeedback• Develop success plans with members through open and closed end questions• Mediate interaction with members and offer solutions through experience and productknowledge

Long Beach, California, United States

Designed training programs for beginner, intermediate, and advanced athletes. Scheduled games and training sessions for 11+ athletes. Successfully provided feedback on skills that could be developed and fine tuned through observations and assessment of competitive play and practice sessions. Additionally, offered individual coaching through unique developed coaching sessions for athletes that sought further development.

Long Beach, California, United States

Responsible for processing and shipping online orders. Collaborated with different departments to ensure that all modified orders were properly updated and processed. Set systems to facilitate with merchandise accounting and organization. Assisted with overall warehouse systems implementation to streamline orders and merchandise storage.