Mark Gilbreath Email & Phone Number

Raleigh-Durham, North Carolina Area

•Coordinate internal resources and third parties/vendors for the execution of projects•Ensure that all projects are delivered on-time, within scope and within budget•Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility•Ensure resource availability and allocation•Develop detailed project plans to monitor and track progress•Manage changes to the project scope, project schedule, and project costs •Measure project performance using appropriate tools and techniques•Successfully manage the relationship with the client and all stakeholders•Perform risk management to minimize project risks•Establish and maintain relationships with third parties/vendors•Create and maintain comprehensive project documentation

DPE – Delivery Project Executive/Service Delivery Executive, IBM Strategic Outsourcing Commercial AccountsManage IBM SO (Strategic Outsourcing) accounts with annual revenue spend of $15 to $60 Million• Provide and oversee comprehensive delivery support on customer accounts• Manage customer relationships• Implement service improvement and action plans• Ensure client satisfaction• Partner with the Client, Vendors, Subcontractor organizations and the Project office staff to ensure client success on business initiatives.• Respond to client requirements for new RFS (Request for Service) or SOW (Statement of Work) projects.• Primary contact for the customer for any delivery needs and/or escalations• Manage contract scope, schedule and costs• Implement business strategies, project initiatives and program objectives.• Coordinate IBM resources to deliver services to our client• Responsible for customer Service Level Agreements and/or Service Level Objectives

Raleigh-Durham, North Carolina Area

ITD Shared Services Manager, IBM SO Commercial Account• Manager in Shared services organization• Manage HR functions over approximately twenty five IBM regular and contract employees• Work common shared services management initiatives, such as: Solution Profile RFS Governance Base Growth Data Base Work transition to GR (Global Resource) and/or GDF (Global Delivery Facility) locations

Greenville, South Carolina Area

Account Manager - Business Development Manager, IBM SO Distribution Account• Perform resource unit tracking, reporting, forecasting and financial analysis for North America• Serve as an IBM North American interface for the Global Governance committee on open business opportunities, escalations, and financial reporting with teams from Europe, Asia Pacific, and South America.• Perform Quality Assurance (QA) reviews of any service engagement or project change request before submittal to the customer for approval.• Coordinate daily IBM internal RFS review meetings with PO staff, IBM Contracts and Negotiations, and DEM’s (Delivery Engagement Managers) and weekly RFS meetings with the customer.• Interface with the customers IT infrastructure management team on work in the RFS pipeline, interface with delivery on proposal developments, and interface with IBM Contracts and Negotiations on proposal or Amendment generation.• Created a mechanism to track monthly SLA financials, RUV (Resource Unit Volumes) adjustments to the baseline, and RUF (Resource Unit Financials).• Conduct monthly review meetings with customer IT infrastructure management, customer finance management, and IBM PE on ARC/RRC forecasts, positions and financial impacts.• Review and approve all DSE (Delivery Service Engagements), SOW (Statement of Work), PCR (Project Change Request) and CCR (Contract Change Request) documents before delivery to the customer.• Perform pricing on addenda revenue opportunities up to $10 Million.• Perform Project Management analysis of strategic customer business projects as requested.

Raleigh-Durham, North Carolina Area

Business Area Manager and Professional Development Manager, IBM SO Commercial Account • Business Area Manager leading a team of up to 35 people performing Window’s & UNIX system administration, server & application integration, network management, network integration, LAN/WAN support, firewall integration & support, and AS/400 systems administration.• Professional Development Manager ensuring the proper staffing for the delivery.• Served as the IBM CMCB (Change Management Control Board) chairperson for two years – includes reviewing all service requests, providing pricing data, and ensuring all details are included with every new service request.• Participated in monthly financial and service delivery meetings with the PE and DPE to review performance, measure contract compliance, identify issues and develop cost savings proposals.• Effectively administered all internal IBM management tools (PBC, EDP, Salary Planning, Award Planning, Education Planning and CLAIM) in compliance with company guidelines.• Developed and managed quarterly project plans in support of capital/expense labor plans.• Worked closely with senior customer business executives to deliver quality systems and services that helped them to meet their planned objectives and goals.• Partnered effectively with external suppliers to define system requirements, design and implement application interfaces, and deliver quality-integrated hardware, software and network solutions.

Raleigh-Durham, North Carolina Area

Project Manager & Systems Integration support, IBM SO Commercial Account• Implemented numerous WAN (Wide Area Network) upgrades and project rollouts to customer facilities – working closely with customer personnel and AT&T personnel to deliver a high quality network infrastructure – from the traditional SNA networks in the early 90’s to the Multi-protocol routed networks in the late 90’s.• Executed detailed plans on equipment rollouts and integration of IBM hardware into customer facilities – including network hardware, IBM servers, IBM printers and IBM PC’s.• Provide project management organization to complete key strategic initiatives critical to the customer business – primary to one of these was the complete integration of a new Customer Service system.• Provided network support to all customer facilities – including LAN/WAN support and coordination.