PM with 16 years experience in technology infrastructure roll outs and transition and transformation activity. Key areas of focus, Cloud migration and new implementations, resiliency and backups, data centre migrations.

Coordinating the end to end implementation of a large scale off premise cloud implementation for a large scale UK financial client.#softlayer #bluemix #VMware

Responsible for project managing the consolidation of circa 40,000 Mac users, split globally across a range or smaller operating groups and management tools etc, into a consolidated WPP wide Global Casper management suite.

EMEA Helpdesk Transition from India and Ireland to Greenock UK (On-shoring)Consolidated 2 existing desks in Ireland (Foreign language) and India (English) to a new consolidated desk in Greenock, Scotland.Activities managed included:Recruitment, Knowledge Transfer, Training, UAT, Service readiness, Phased Cutover and Closure.

Led the testing of the service desk in Poland, Czech Republic and Dublin, including the testing of a newly implemented ticketing tool (remedy)Liaised with business to agree relevant tests for the desk, ensure the desks were ready to take the tests. Coordinated with the process and KT teams to ensure data was up to date and relevant for tests. Led the collation of results from testing and presented to a global management team.

Led the activity to prepare infrastructure, service and process, for the rollout of WIN7 to the L&G estate.Responsibilities:Determine any changes to IBM Operational Processes and Procedures as a consequence of the new Windows 7 environment and amend as necessary, implement in line with BAU process for amending the existing Operations Manual.Run parallel operational processes during the migration periodManagement of the build and deployment process.Implement a single facility at L&G Kingswood to be used for storing hardware and for allowing the image and application loading prior to transporting to L&G location. Provide a maximum of fifteen minutes End User Familiarisation per user, advising on the basic set up of their new desktop or laptop. For example, basic layout of new hardware, how to connect to a printer, how to connect to network drives.In line with the L&G Build Data, deploy Keyboards, Mice and a Monitor per end user.Provide a managed and controlled level of support to end users for twenty-four hours (one working day) directly following a Refresh before support moves in to the standard BAU support model.

Taking over a project to package AXA Life applications to enable them to work within the Friends Provident environment.Responsible for:Progress reporting on the application packaging process at all stages.Working with the remote packaging team, to ensure smooth and correctly prioritized output.Working with the Test Model Office to ensure applications are deployed to the correct test device when packaged.Managing the packaging team

Lead PM for European Desktop Rollout projectResponsible for coordination of IBM activity for the SAB Miller WIN7 project.WIN7 image inc foundation applications50 Packaged applications tested and remediation activity to enable them to work with WIN7SPMS implementationRoll out of WIN7 with refreshed and new devices to 750 clients based in UK, Switzerland and Holland

Led a team to provide a new desktop support model, new Windows 7 desktop image and packaged application delivery mechanism (through to and including a technology refresh), updated the current deskside support procedures manual and implemented a new access request coordination desk in India.

Lead Helpdesk implementation Project manager in charge of replacing one helpdesk run by an industry competitor, with 3 separate language helpdesks across the 4000+ user client estate in 24 countries in EMEA:India – Delivering English language supportBrno – Delivering 7 European languages (German, French, Italian, Spanish, Portuguese, Dutch & RussianDublin – Delivering Swedish language support