Stephen Giles Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, Ireland

County Dublin, Ireland

Dublin, Leinster, Ireland

Dublin, Ireland

Dublin, Ireland

Dublin, Ireland

Dublin, Ireland

- Provide customer service to players of online bingo websites Butlers Bingo, Glossy Bingo and Rehab Bingo via LiveChat Email and Social Media on a daily basis, ensuring prompt responses and customer satisfaction at all times.- Handle a wide variety of customer queries through many different applications such as LivePerson, Gmail and some designed in-house.- Conduct the initial screening of player documents for fraud prevention and coordinate with the review team until the case is complete.- Manage VIP customer queries through a dedicated support channel ensuring their queries are dealt with personally.- Act as Social Media Manager for all official social channels such as Facebook, Twitter & G+ eventually overseeing- Write content for the websites, blogs, social media pages and mailers for promotional and non-promotional use. Perform content review to make sure all content posted complies with company policy.- Assisting with new-hire training and induction. - Undertake and manage projects, both personal and company-wide liaising with all departments to ensure deadlines are met.

Dublin

- Offered support as part of the Technical Support team for many incoming lines such as the WiMax wireless internet and fixed broadband services through phone calls both inbound and outbound, Live Chat and the e-mail helpdesk.- Acted as Social Media Manager dealing with the influx of customer queries, both technical and non-technical over the official Imagine Facebook and Twitter pages.- Troubleshot many technical issues relating to broadband services and computer settings, exercising the utmost patience in addition to educating the customer on general technical matters.- Liaised with several departments on matters involving customer accounts from Billing to Scheduling, ensuring an efficient and timely resolution on all issues.- Handled open ticket queues on accounts which involve updating the customer on current escalation statuses and calling customers to continue troubleshooting their issues.- Dealt with numerous software packages and online tools on each call, honing my skills in multitasking and coping under pressure.

Swords, Dublin

- Acted as Support Professional for Xbox Live, Hardware and Billing Services, dealing with a high volume of customers daily by phone and email, after successfully completing a four week intensive training program.- Performed technical troubleshooting for Xbox customers experiencing various hardware and internet connectivity issues, exercising the utmost patience and dedication in achieving first time resolutions for these issues.- Answered customer queries on a range of billing issues from charges to unauthorised access, all while ensuring a high level of security is provided when dealing with customer’s financial information.- Managing an active caseload of approximately 20 open hardware/repair cases at any given time, ensuring customers were kept up to date on the status of their issues.

Dublin, Ireland

- Registered new applicants for the Sustainable Energy Authority of Ireland's (SEAI) Warmer Homes Scheme, a fully granted insulation scheme for low-income individuals.- Answered customer queries in relation to the scheme and the current status of their application. Listened to customer complaints and resolved several escalated customer issues on a daily basis.- Supplied contracted surveyors with their weekly inspection schedules and resolved any issues that arose from this.- Confirmed inspection appointments with applicants of the SEAI Better Energy Homes scheme. Fielded questions from SEAI-registered contractors regarding penalty points and advising them on their appeals.- Developed a training program for new hires to get them up to speed as soon as possible.- Carrying out numerous administrative tasks, such as data entry, filing and managing the outgoing mail, while handling incoming calls helped develop my ability in multitasking and prioritising my workload.

Higher Diploma, Software Development

Medicinal Chemistry, Chemistry, Organic Chemistry

High School, Leaving Certificate: 470 Cao Points

Subjects: English, Irish, Maths, French, Business, Biology & Chemistry