Customer Experience Consultant, Coach And Trainer
CurrentMaking customer experience your competitive advantage through tailored training solutions in sales, customer experience and customer service.
Jun 2016 - Present
AeroLeads people directory · profile
Giles Watson Email & Phone Number
Customer/client experience - legal and Professional practice mgmt. - Strategy - differentiation - pricing - Trainer & Consultant
at
CXTraining
1 work email found
@kbs.edu.au
2 phones found area 140
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer/client experience - legal and Professional practice mgmt. - Strategy - differentiation - pricing - Trainer & Consultant
Location
Greater Brisbane Area, Australia
Company size
Who is Giles Watson? Overview
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Quick answer
Giles Watson is listed as Customer/client experience - legal and Professional practice mgmt. - Strategy - differentiation - pricing - Trainer & Consultant at CXTraining, a with 2 employees, based in Greater Brisbane Area, Australia. AeroLeads shows a work email signal at kbs.edu.au, phone signal with area code 140, and a matched LinkedIn profile for Giles Watson.
Giles Watson previously worked as Customer experience consultant, coach and trainer at Cxtraining and Legal Practice Management consultant, coach & trainer at Giles Watson Pty Ltd. Giles Watson holds Mba, Business Administration And Management, General, Distinction (6) from University Of The Sunshine Coast.
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Email format at CXTraining
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{first}.{last}@kbs.edu.au
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Profile bio
About Giles Watson
I am a coach, consultant and trainer with 2 areas of focus:- Customer experience, customer service and sales- Broader business/practice management for legal and professional practicesThrough CX Training, I help organisations make customer experience their competitive advantage through tailored in-house workshops, coaching, leader-support, webinars and online courses in the areas of customer service, customer experience, sales, pricing and customer communications.Everything we do is tailored: your team, your customers, your CX Training.Through a separate consultancy practice, I also help law practices and other professionals better connect with new and existing clients with training and consultancy in the areas of strategy, positioning, differentiation and messaging, client engagement, legal project management, costs communication, pricing and value pricing, client experience, complaints management - and responding to LSC investigations.CX TrainingI help you make customer experience your competitive advantage through tailored training solutions. * Customer experience essentials* Developing a customer-centric mindset* Advanced rapport building skills* Sales skills (relationships sales, consultative sales, reactive enquiry handling and much more)* Communication skills* Building high-trust value rich client/customer relationships* Pricing skills and strategies* Handling complaints, conflict and difficult customersGiles Watson Pty Ltd (For law practices):I help you better connect with new and existing clients through coaching, consultancy and tailored professional development workshops. I can help you:* establish your practice (practice start-up)* focus, DIFFERENTIATE and plan for success* find and win new CLIENTS* create client VALUE by enhancing the client experience * convert value into cash through effective PRICING and PRODUCTIVITY* better handle complaints, client conflict and LSC investigationsGiles Watsonwww.cxtraining.com.auwww.gileswatson.com.au0404 266174
Listed skills include Business Development, Management Consulting, Management, Practice Management, and 19 others.
Current workplace
Giles Watson's current company
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Cxtraining
11 roles
Giles Watson work experience
A career timeline built from the work history available for this profile.
Legal Practice Management Consultant, Coach & Trainer
Current
Giles Watson Pty Ltd
Helping law practices better connect with new and existing clients through coaching, consultancy and tailored professional development workshops.Strategy, business planning & positioning / Differentiation and messaging / marketing & business development / Client experience / Building deeper stronger client relationships / Sales and conversion / client communication / Costs communication / pricing strategies / Value pricing / Managing complaints and client dissatisfaction / Responding to LSC investigations
Aug 2015 - Present
Lecturer / Sessional Academic (Mba - Strategy & Innovation)
CurrentCourse lecturer on the MBA Course Dynamic Strategy & Disruptive Innovation and the undergraduate course Strategic Management. All very strategic.
Nov 2018 - Present
Course Facilitator - Practice Management Course (Business Planning)
CurrentFacilitating business planning session for the medium-large practice stream since 2019.Since 2007, I have facilitated many different session both as an employee and more recently as a guest facilitator: risk management, marketing & business development, IT and knowledge management, costs communication and pricing, people management, client experience and more.
Feb 2007 - Present
Manager, Practice Support
Responsible for the design, development and delivery of a range of professional development offerings and related practice support programs, services and resources. Manager of the QLS Practice Management Course.
Aug 2006 - Aug 2015
Visiting Lecturer - Law Practice Costs Communication
CurrentLecturing on costs communication, QUT Legal Practice Course
Feb 2012 - Present
Consultant & Instructional Designer
Current
Julie Watson Training & Coaching
Aug 2015 - Present
Feb 2015 - Jun 2015
Lexcel Manager
Law Society Of England & Wales
Managed and promoted national Legal Practice Management Quality Assurance Scheme of 500+ practices. Role included promoting the benefits of effective practice management to law practices across England and Wales
Apr 2004 - Aug 2006
Business Development Manager
Mayer Brown Rowe & Maw
Business Development Manager for international law firm
Jan 2003 - Apr 2004
Marketing Executive
Responsible for proposal development, business development and client relationship management activities in the Finance team and across specific industry groups
Nov 2000 - Jan 2003
4 education records
Giles Watson education
Mba, Business Administration And Management, General, Distinction (6)
Cert Iv Training And Assessment, Workforce Development And Training
Churchill Education
Ma, Marketing, Distinction
Ba, Politics
FAQ
Frequently asked questions about Giles Watson
Quick answers generated from the profile data available on this page.
What company does Giles Watson work for?
Giles Watson works for CXTraining.
What is Giles Watson's role at CXTraining?
Giles Watson is listed as Customer/client experience - legal and Professional practice mgmt. - Strategy - differentiation - pricing - Trainer & Consultant at CXTraining.
What is Giles Watson's email address?
AeroLeads has found 1 work email signal at @kbs.edu.au for Giles Watson at CXTraining.
What is Giles Watson's phone number?
AeroLeads has found 2 phone signal(s) with area code 140 for Giles Watson at CXTraining.
Where is Giles Watson based?
Giles Watson is based in Greater Brisbane Area, Australia while working with CXTraining.
What companies has Giles Watson worked for?
Giles Watson has worked for Cxtraining, Giles Watson Pty Ltd, Kaplan Business School, Queensland Law Society, and Queensland University Of Technology.
Who are Giles Watson's colleagues at CXTraining?
Giles Watson's colleagues at CXTraining include Cx Training.
How can I contact Giles Watson?
You can use AeroLeads to view verified contact signals for Giles Watson at CXTraining, including work email, phone, and LinkedIn data when available.
What schools did Giles Watson attend?
Giles Watson holds Mba, Business Administration And Management, General, Distinction (6) from University Of The Sunshine Coast.
What skills is Giles Watson known for?
Giles Watson is listed with skills including Business Development, Management Consulting, Management, Practice Management, Training Delivery, Performance Management, Program Management, and Change Management.
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