Giles Dexter Email & Phone Number

As the Head of Store Enablement, I expertly lead anddevelop the Store Process, Compliance & Store Support teams to ensure the team plansstore capacity and executes trade plans effectively. To maximise trade activation bydelivering simple and efficient instore processes, I liaise and partner with CommercialEnablement and Buying teams. I deliver on ticketing and promotional frameworks to ensurea consistent execution of our marketing strategy, in-store merchandising and planograms.Whilst working end to end with the Woolworths eco-system, in particular, Finance, Peopleand Store Operations, to develop and implement best practice workforce planning for Big Wstores, I partner with State Managers to continuously improve store practices by bringing‘Store of Excellence’ to life across the network as well as partner with Marketing and StoreFormat teams to execute the Point of Sale and Format programs. I utilise customer andstore data insights to plan, drive and deliver positive results for team and customers. Finally,I develop, deliver and oversee the strategic plans nationally for stock loss, store audit, andpayroll compliance.

Brisbane, Australia

Queensland, Australia

Bella Vista

Proactively managed budgets and P&L reviews while successfully scheduling and maintaining efficient inventory initiatives Translated and strategised core communication objectives to personnel and managed administrative support functions while organising requests and workloads between support office and stores Maintained date and accessible records for processes, procedures and policies while conducting Product Recall processes, monitoring/executing compliance standards and proactively supporting on recall issues, reporting to Senior Management Analysed and identified stock issues to conduct profitable store clearance measures An integral voice and key BIG W representative in Woolworths group projects to boost performance levels and enhance productivity measures for the short and long term benefit of the greater business. (eg. Portal, mobile RF, onePOS, next generation back office and centralised ticketing.) Reported issues and provided solutions with Risk & Assurance while collaborating with regulatory authorities and BIG W store operations Supported GM Store Operations with numerous operational and ad-hoc business critical duties

Successfully opened a new store on schedule and significantly under budget Communicate vital business strategies and plans to all direct reports while establishing and maintaining high functioning teams Proactive management of innovative marketing initiatives and promotional planning activities to maximise sales and improve brand visibility Ability to build a high performing team driven to a common goal through engagement and development. Improved NPS score by +11 points in 4 months at Big W Chermside responsibilities Worked to unlock each team member’s potential by positively motivating, training and educating new and existing personnel within operational procedures and guidelines Developed sustainable succession plans Performance management through two way feedback and development plans Delivered consistent operational standards throughout the store Effectively complete Area Manager relief duties and oversee profit and loss targets, continually driving performance levels Implemented, maintained and monitored WH&S systems while devising store succession planning strategies Engaged and built relationships with our customers and the community.