Giles Potter Email & Phone Number

Auckland, Nz

Melbourne, Australia

As Director, my role is to grow Great Outcomes business, supporting existing customers to achieve more with their communications, security and networking. I'm involved in all recommendations for new customers for the new solutions presented. Reach out to me for anything you need for IT solutions for your business. Great Outcomes partners with global leading vendors for communications solutions for Australian and New Zealand customers. Our vendors are typically Analyst rated by the likes of Gartner, Forrester, Frost and Sullivan or Ventana Research. Awarded Zoom A/NZ Marketing Innovation Partner of the Year Award, 2024Awarded Tradewinds A/NZ Partner of the Year 2019, 2022 + President's ClubAwarded GoTo Core Value award: Think Big! 2021 for A/NZ Partner salesAwarded Tradewinds Gold Partner status in 2020Appointed to NZ All-of-Government Consultancy Services panel in 2016.

Auckland

WPPNZ provides professional development, training, market reports and benchmark surveys, and networking events for service industry professionals. All course information and service industry market reports for contact centre industry benchmark data are available through the WPPNZ website.

Melbourne, Australia

The role covered Sales, Implementation and Service for CSG contact centre technology clients. This involved working with internal leaders in Marketing, Account Sales, Pre-sales and Implementation, and of course ensuring the Support Desk was achieving its best for customers. A key Lead involved in CSG's government panel appointments for Telecommunications-as-a-Service. External responsibilities included participation in industry associations and developing market awareness of the company's services.

Melbourne, Australia

CSG is a provider of ‘Technology as a Service’ solutions across Australia and New Zealand.Their ‘as a service’ approach includes full support by a national service team and support network for all services, with simple and predictable monthly costs.As well as 8x8 Communications, as part of CSG the range of services includes Video Conference and Boardroom Display solutions, fully managed cloud IT services, and managed print solutions.

Led establishment of Contact Centre and Marketing operations, including service and sales functions. Close involvement in integrating DM marketing activities with contact centre teams to build effectiveness in service, and direct personal lending.

Finance company funding operation with contact centre, compliance, and marketing functions. Balanced need to raise cost-effective retail funding against wholesale alternatives. Introduced bonds product and formal funding lines to optimise funding arrangements.

Member of Executive team, established the Marketing department of this in-house finance company for Peugeot and Citroёn, UK. Close involvement with dealer finance campaigns and the partner finance house for operational management of the dealer network finance and insurance services.

Member of a consultancy team; Dialogue, providing qualitative and quantitative research for UK clients. High involvement as a team member with Audit Account teams, working on full research needs of joint clients.

Gained experience in London based research agency, specialising in business research. First involvement in a team of strategically minded leading researchers with strong client relationships.

Joined this developing research agency in Auckland as a graduate out of Auckland University. Gained excellent business and professional experience in my early career. Involved in quantitative ad hoc survey research and qualitative business research.

Bcom, Marketing, Mathematics

Market research papers in consumer goods marketing

Education record