Giles Potter

Giles Potter Email and Phone Number

Owner and Director @ Great Outcomes Ltd.
Auckland, NZ
Giles Potter's Location
Auckland, Auckland, New Zealand, New Zealand
Giles Potter's Contact Details

Giles Potter personal email

n/a
About Giles Potter

I’m a leader in business transformation through technology and business process implementations. My experience has led many customers to achieve their strategic goals in business operations through the IT solutions I've delivered over the last 15+ years. My company’s skills and experienced has been recognised through awards won, and by appointment to the NZ All-of-Government Consultancy Services panel. My company focusses on meeting client requirements and customer experience and staff satisfaction goals, Balancing culture and values with the achievement of targets is critical in my approach. Our clients are testament to the positive impact that my style and key capabilities bring.

Giles Potter's Current Company Details
Great Outcomes Ltd.

Great Outcomes Ltd.

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Owner and Director
Auckland, NZ
Website:
greatoutcomes.co.nz
Employees:
5
Giles Potter Work Experience Details
  • Great Outcomes Ltd.
    Owner And Director
    Great Outcomes Ltd.
    Auckland, Nz
    View
  • Great Outcomes Ltd.
    Owner/Director
    Great Outcomes Ltd. 2001 - Present
    Melbourne, Australia
    As Director, my role is to grow Great Outcomes business, supporting existing customers to achieve more with their communications, security and networking. I'm involved in all recommendations for new customers for the new solutions presented. Reach out to me for anything you need for IT solutions for your business. Great Outcomes partners with global leading vendors for communications solutions for Australian and New Zealand customers. Our vendors are typically Analyst rated by the likes of Gartner, Forrester, Frost and Sullivan or Ventana Research. Awarded Zoom A/NZ Marketing Innovation Partner of the Year Award, 2024Awarded Tradewinds A/NZ Partner of the Year 2019, 2022 + President's ClubAwarded GoTo Core Value award: Think Big! 2021 for A/NZ Partner salesAwarded Tradewinds Gold Partner status in 2020Appointed to NZ All-of-Government Consultancy Services panel in 2016.
    View
  • Workforce Planning Professionals (Nz)
    Owner/Director
    Workforce Planning Professionals (Nz) 2008 - Present
    Auckland
    WPPNZ provides professional development, training, market reports and benchmark surveys, and networking events for service industry professionals. All course information and service industry market reports for contact centre industry benchmark data are available through the WPPNZ website.
  • Csg Limited
    General Manager, Contact Centre Solutions, Australia And New Zealand
    Csg Limited Jul 2018 - Oct 2018
    Melbourne, Australia
    The role covered Sales, Implementation and Service for CSG contact centre technology clients. This involved working with internal leaders in Marketing, Account Sales, Pre-sales and Implementation, and of course ensuring the Support Desk was achieving its best for customers. A key Lead involved in CSG's government panel appointments for Telecommunications-as-a-Service. External responsibilities included participation in industry associations and developing market awareness of the company's services.
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  • Csg Limited
    Cloud Communications Manager, Australia And New Zealand
    Csg Limited Jan 2018 - Jul 2018
    Melbourne, Australia
    CSG is a provider of ‘Technology as a Service’ solutions across Australia and New Zealand.Their ‘as a service’ approach includes full support by a national service team and support network for all services, with simple and predictable monthly costs.As well as 8x8 Communications, as part of CSG the range of services includes Video Conference and Boardroom Display solutions, fully managed cloud IT services, and managed print solutions.
  • Australian Guarantee Corporation Finance
    Senior Manager Customer Service
    Australian Guarantee Corporation Finance Feb 1998 - Aug 2001
    Led establishment of Contact Centre and Marketing operations, including service and sales functions. Close involvement in integrating DM marketing activities with contact centre teams to build effectiveness in service, and direct personal lending.
  • Australian Guarantee Corporation
    Senior Manager Retail Funding
    Australian Guarantee Corporation Feb 1995 - Feb 1998
    Finance company funding operation with contact centre, compliance, and marketing functions. Balanced need to raise cost-effective retail funding against wholesale alternatives. Introduced bonds product and formal funding lines to optimise funding arrangements.
  • Psa Finance Plc
    Marketing Manager
    Psa Finance Plc Apr 1992 - Jan 1995
    Member of Executive team, established the Marketing department of this in-house finance company for Peugeot and Citroёn, UK. Close involvement with dealer finance campaigns and the partner finance house for operational management of the dealer network finance and insurance services.
  • Agb Market Information
    Senior Research Executive
    Agb Market Information Sep 1990 - Apr 1992
    Member of a consultancy team; Dialogue, providing qualitative and quantitative research for UK clients. High involvement as a team member with Audit Account teams, working on full research needs of joint clients.
  • The Business Research Unit
    Research Executive
    The Business Research Unit Jun 1988 - Sep 1990
    Gained experience in London based research agency, specialising in business research. First involvement in a team of strategically minded leading researchers with strong client relationships.
  • Cm Research
    Research Executive
    Cm Research Feb 1986 - Feb 1987
    Joined this developing research agency in Auckland as a graduate out of Auckland University. Gained excellent business and professional experience in my early career. Involved in quantitative ad hoc survey research and qualitative business research.

Giles Potter Skills

Call Center Workforce Management Customer Service Contact Centre Telecommunications Consultancy Vendor Relations People Management Operations Management Contact Centers Management Consultants Business Process Improvement Process Improvement Call Centers Leadership Customer Experience Management Consulting Training Strategy Business Development Crm Change Management Business Strategy Stakeholder Management Team Management Business Analysis Team Leadership Business Transformation Business Process Vendor Management Performance Improvement Performance Management Service Delivery Project Delivery Governance Business Planning Analysis Sales Program Management It Strategy Business Case Executive Management Start Ups Professional Services Consulting Cross Functional Team Leadership Resource Management Project Portfolio Management Managed Services

Giles Potter Education Details

Frequently Asked Questions about Giles Potter

What company does Giles Potter work for?

Giles Potter works for Great Outcomes Ltd.

What is Giles Potter's role at the current company?

Giles Potter's current role is Owner and Director.

What is Giles Potter's email address?

Giles Potter's email address is gi****@****mes.com

What schools did Giles Potter attend?

Giles Potter attended The University Of Auckland, Waiuku College.

What are some of Giles Potter's interests?

Giles Potter has interest in Health.

What skills is Giles Potter known for?

Giles Potter has skills like Call Center, Workforce Management, Customer Service, Contact Centre, Telecommunications, Consultancy, Vendor Relations, People Management, Operations Management, Contact Centers, Management, Consultants.

Who are Giles Potter's colleagues?

Giles Potter's colleagues are Great Outcomes, Karen Camille, Madeleine Potter.

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