Strategic develpoment of a Global Service Delivery Management, supporting both customers and internal organizations.

Mar 2005 – April 2009 Operations Support ManagerCapRock Communications• Daily ongoing operational management for assigned customer base.• Sales & Technical Marketing support.• Escalation and problem control.• Project Management.• Customer satisfaction and retention• Invoicing & billing reviews.• SLA adherence.• Process and procedures.

• Project manage complete customer base move of CapRock owned hub facility to Caprock’s new earth station facility location.• Scheduling & resource control• Budget and cost control.

• All aspects of Managing a 24x7 network operation center, 6 man engineering department, customer service department and provision department.• Integration departments.• Budget and cost control as a cost center.• Personnel management including hiring, scheduling, training, career development, evaluations and appraisals.• Customer satisfaction and retention• Product evaluation and development

• Daily management of the Western region service andIntegration departments.• Budget and cost control as a cost center.• Personnel management including hiring, scheduling, training, career development, evaluations and appraisals.• Customer satisfaction and retention• Product evaluation and development

• Planning and development of multiple location integration and rapid deployment departments.• Departmental budget and cost analysis as a profit & loss center.• Customer circuit requirements and satisfaction.• Oversee projects managed by project managers and project engineers• Circuit feasibility, completion, documentation and “hand off” to N.O.C.• Personnel management including hiring, scheduling, training, career development, evaluations and… Show more • Planning and development of multiple location integration and rapid deployment departments.• Departmental budget and cost analysis as a profit & loss center.• Customer circuit requirements and satisfaction.• Oversee projects managed by project managers and project engineers• Circuit feasibility, completion, documentation and “hand off” to N.O.C.• Personnel management including hiring, scheduling, training, career development, evaluations and appraisals.• Project cost analysis.• N.O.C. escalation for technical engineering. Show less

• Development and maintenance of a manned 7 by 24 Network Operations Center.• Shift personnel management including hiring, scheduling, training, career development, evaluations, and appraisals.• Operations consisted of three earth stations and 100 plus remote locations, back hauled terrestrially to various customer locations.• Escalation of problem management, internal and customer based.• Availability reports.• Change order management

• All aspects of project management including- Design to customer requirements Procurement, scheduling system integration, testing, logistics, implementation, customer acceptance/familiarization, user education, technical documentation, network operations support and escalation.

Development, design, evaluation and installation of integrated VSAT terminal packages. Spares/inventory control and risk management.

• Integration, installation, maintenance and trouble shooting of voice, data and video circuits using satellite, microwave and terrestrial termination equipment

The Royal Corps of Signals (often simply known as the Royal Signals) is one of the combat support arms of the British Army. It is responsible for installing, maintaining and operating all types of telecommunications equipment and information systems, providing command support to commanders and their headquarters, and conducting electronic warfare against enemy communications.Royal Corp of Signals Regiments Assignments1 (Royal Buckinghamshire Yeomanry) Signal Squadron (Special… Show more The Royal Corps of Signals (often simply known as the Royal Signals) is one of the combat support arms of the British Army. It is responsible for installing, maintaining and operating all types of telecommunications equipment and information systems, providing command support to commanders and their headquarters, and conducting electronic warfare against enemy communications.Royal Corp of Signals Regiments Assignments1 (Royal Buckinghamshire Yeomanry) Signal Squadron (Special Communications) (Volunteers) [Bletchley] 45 (Essex & Cinque Ports) Signal Squadron (Volunteers) [Colchester/Ipswich/Southend] 40 (Ulster) Signal Regiment is Territorial Army regiment in the Royal Corps of Signals in the British Army. The regiment forms part of 2 (National Communications) Signal Brigade, providing military communications for national operations. The regiment does not have an internal security role in Northern Ireland. Show less

Installation Engineer British Broadcasting Corporation, London Installation, termination, testing and activation of voice, data, Broadband, fiber optic, television and sound equipment