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Giles Taylor is listed as Executive Director | Visitor Care Excellence @ Saudi Tourism Authority at Saudi Tourism Authority | الهيئة السعودية للسياحة, a company with 53 employees, based in Riyadh, Saudi Arabia, Saudi Arabia. AeroLeads shows a work email signal at dnata.com and a matched LinkedIn profile for Giles Taylor.
Giles Taylor previously worked as Visitor Care Excellence - Executive Director at Saudi Tourism Authority | الهيئة السعودية للسياحة and Transformation Director at Saudi Tourism Authority | الهيئة السعودية للسياحة. Giles Taylor holds Bsc International Relations, International Relations And Affairs, 2:1 from Swansea University.
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AeroLeads found 1 current-domain work email signal for Giles Taylor. Compare company email patterns before reaching out.
I have been leading in my role as Visitor Care 'Center of Excellence' Exec Director within Saudi Tourism Authority since October 2022, with over 10 years of experience in global operations, customer relationship management, and change project management. My department is responsible for ensuring a seamless and memorable visitor journey and experience across the entire tourism ecosystem in the Kingdom of Saudi Arabia, which aims to attract 100 million annual visitors and increase tourism GDP by 2030.To achieve this ambitious vision, I oversee the delivery and implementation of various strategic and operational initiatives, such as developing an omni-channel CRM system, facilitating enterprise-wide project management, and coordinating the operational plan. I am also passionate about driving transformation and innovation in the tourism industry, as well as building effective and diverse teams that share a common purpose and vision. In my previous roles, I have successfully managed multisite, global contact center operations, executed third-party outsourcing, and integrated and optimized new technology investments. I have also demonstrated my ability to communicate, engage, and collaborate with various internal and external stakeholders, from shop floor to senior management, across multiple B2B and B2C brands.As a change and transformation leader, I am always eager to learn new skills and acquire new knowledge that can help me deliver superior value to the business and the visitors. I have recently obtained certifications in change management, agile foundations, and strategic planning from LinkedIn. I believe that these skills will enable me to further enhance my performance and contribution to the Saudi Tourism Authority and its 2030 vision.
Listed skills include Team Leadership, Crm, Account Management, Call Centers, and 28 others.
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A career timeline built from the work history available for this profile.
Riyadh, Saudi Arabia
To direct the Visitor Care 'Center of Excellence' Department activities, in order to:- ensure delivery of short and mid-term strategic objectives governed within set KPIs & agreed budgets - coordinate the implementation and administration of the strategic operational plan- facilitate enterprise-wide project management to operationalize the delivery of.
Riyadh, Saudi Arabia
I was brought into the Saudi Tourism Authority in October 2020 to assist in developing as well as implement the strategy for the ‘Visitor Care’ set up which spans the entire visitor journey and ecosystem; and covers experience, operations, technology, rules and regulations (This is to help achieve the Kingdom’s ambitious 2030 vision of 100m annual visitors.
Dubai, United Arab Emirates
- Overseeing Dnata Travel Group’s global operations, covering 6 international sites, handling circa one million customer contacts a month, with > 1,500 staff - Reporting to the SVP, I provided Board level support across multiple B2B/B2C brands and sat on the board for the Shared Service company entities in both Philippines and Serbia - Managed execution of.
Dubai, United Arab Emirates
- Oversaw the establishment of all operations pertaining to a new bed-bank business (Yalago), situated in Philippines, Dubai and UK operational sites - Set out end-to-end strategic roadmap for all operational development; formulating multi-site ground services including setting up a hotel contract loading capability
Dubai, United Arab Emirates
- Supported development and implementation of our strategy, driving synergies across all sales/service operations, following acquisitions, and ensuring outstanding service levels- Worked closely with the COO to pioneer the setup of low-cost operations in Philippines; collaborating with key stakeholders to successfully offshore work and drive significant.
Dubai
- Working with the business GM we developed third party contact centre services offering to the UAE market – for both the private and public sectors (successfully setting up a BPO)- I managed commercial elements of the new business as well as overseeing the onboarding of new business
Other employees you can reach at sta.gov.sa. View company contacts for 53 employees →
عبدالإله القحطاني
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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Issa Alsomali
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Saudi Arabia, Saudi Arabia
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Nouf Fahad
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Saudi Arabia, Saudi Arabia
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SA
Sultan Al-Anazi, Mba, Cisa, Cia
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Saudi Arabia, Saudi Arabia
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EO
Emine Onen
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةKonya, Konya, Türkiye, Turkey
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NM
Nourah M Alsudairy
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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Mustafa Nawawy Jaha
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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KA
Kashful Azim Shaharuddin (Kash)
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةFederal Territory Of Kuala Lumpur, Malaysia, Malaysia
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MA
Muath Al-Dahash
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Saudi Arabia, Saudi Arabia
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YB
Yara Bishil
Colleague at Saudi Tourism Authority | الهيئة السعودية للسياحةRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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Quick answers generated from the profile data available on this page.
Giles Taylor works for Saudi Tourism Authority | الهيئة السعودية للسياحة.
Giles Taylor is listed as Executive Director | Visitor Care Excellence @ Saudi Tourism Authority at Saudi Tourism Authority | الهيئة السعودية للسياحة.
AeroLeads has found 1 work email signal at @dnata.com for Giles Taylor at Saudi Tourism Authority | الهيئة السعودية للسياحة.
Giles Taylor is based in Riyadh, Saudi Arabia, Saudi Arabia while working with Saudi Tourism Authority | الهيئة السعودية للسياحة.
Giles Taylor has worked for Saudi Tourism Authority | الهيئة السعودية للسياحة, Emirates Group, Mindpearl, and Kumon.
Giles Taylor's colleagues at Saudi Tourism Authority | الهيئة السعودية للسياحة include عبدالإله القحطاني, Issa Alsomali, Nouf Fahad, Sultan Al-Anazi, Mba, Cisa, Cia, and Emine Onen.
You can use AeroLeads to view verified contact signals for Giles Taylor at Saudi Tourism Authority | الهيئة السعودية للسياحة, including work email, phone, and LinkedIn data when available.
Giles Taylor holds Bsc International Relations, International Relations And Affairs, 2:1 from Swansea University.
Giles Taylor is listed with skills including Team Leadership, Crm, Account Management, Call Centers, Customer Service, New Business Development, Negotiation, and Change Management.
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