Emea Client Delivery Executive
Nov 2016 - Sep 2021
AeroLeads people directory · profile
Giles Young Email & Phone Number
Service Partner Manager at Specsavers
1 work email found
@dell.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Service Partner Manager at Specsavers
Location
Waltham Chase, England, United Kingdom
Who is Giles Young? Overview
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Quick answer
Giles Young is listed as Service Partner Manager at Specsavers based in Waltham Chase, England, United Kingdom. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Giles Young.
Giles Young previously worked as EMEA Client Delivery Executive at Ntt Data Services and Service Delivery Manager at Dell. Giles Young holds Bachelor Of Arts - Ba Hons, Politics And Sociology, 2:2 from University Of Hertfordshire.
Company email context
Email format at dell.com
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{first}_{last}@dell.com
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AeroLeads found 1 current-domain work email signal for Giles Young. Compare company email patterns before reaching out.
Profile bio
About Giles Young
• A professional yet pragmatic approach to programme, service management and process improvement. • A range of Operational and Services experience in different sectors – finance, telecommunication, pharmaceutical and technological industries.• Strong leadership skills with the ability to focus on overcoming challenges effectively and creatively.• Solid experience of operating and communicating at an executive level.• Proven IT service and programme management skills.• High personal integrity with the ability to create trust in relationships at all levels.•
Listed skills include Service Delivery, Program Management, Service Management, It Service Management, and 29 others.
4 roles
Giles Young work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
- Responsible for the service and relationship with the client covering all the commercial, risk/opportunity, development and improvement aspects of the services provided.
- Sole accountability for the client services and conducts negotiations with the client for new, add-on and existing services to ensure commercial viability and realistic expectation setting.
- Delivered service for the following clients; Thomson Reuters, DuPont, DTZ, FICO, Barclays, BNP Paribas.
- Provides an escalation point for the customer and works with Technical Delivery Managers from the service lines to ensure that service provision meets both SLA's & expectations.
- Responsible for overseeing complex P&L across all accounts including PO's, receipting and invoicing in line with agreements.
- Vendor management globally to ensure continuity of services within budget and SLA.
Dec 2008 - Nov 2016
Global Program Manager
- End to end operational process across 5-10 top tier global accounts (Honeywell, Nestlé, Ford, Unilever, Norvatis) generating over $130 million revenue per year.
- The global escalation point and contact for accounts working and implementing service initiatives to ensure that correct expectation is established and that service levels delivered.
- Conducts pricing negotiation at a global level with accounts and working with finance sector to determine appropriate margins.
- Business development with acquisition accounts implementing global standardised processes including relationship, hardware, commercials, contract, reporting, software, transition and deployment.
- Regular every day interaction at CEO/CTO level including chairing Quarterly Business Reviews.
- Driving optimal resolution by bringing conflicts and disagreements into the open and resolving them whilst focusing on the mutual interests of concerned parties.
Jan 2004 - Dec 2008
It Service Manager
- Actively managing the relationship between third parties and O2 covering the commercial, risk and opportunity development aspects of the services provided to O2.
- Conducting negotiations with third parties and O2 for new, add-on and existing services to ensure commercial viability and realistic expectation setting.
- Providing an escalation point for O2 and works with Service Managers from multiple partner service lines to ensure that service provision meets both SLA's & expectations.
- Establishing and maintaining long-term client relationships based on trust and shared goals.
Sep 1999 - Dec 2004
1 education record
Giles Young education
FAQ
Frequently asked questions about Giles Young
Quick answers generated from the profile data available on this page.
What is Giles Young's role at their current company?
Giles Young is listed as Service Partner Manager at Specsavers.
What is Giles Young's email address?
AeroLeads has found 1 work email signal at @dell.com for Giles Young.
Where is Giles Young based?
Giles Young is based in Waltham Chase, England, United Kingdom.
What companies has Giles Young worked for?
Giles Young has worked for Ntt Data Services, Dell, and Cap Gemini Ernst & Young.
How can I contact Giles Young?
You can use AeroLeads to view verified contact signals for Giles Young, including work email, phone, and LinkedIn data when available.
What schools did Giles Young attend?
Giles Young holds Bachelor Of Arts - Ba Hons, Politics And Sociology, 2:2 from University Of Hertfordshire.
What skills is Giles Young known for?
Giles Young is listed with skills including Service Delivery, Program Management, Service Management, It Service Management, Vendor Management, Process Improvement, Outsourcing, and Managed Services.
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