Giliola Ignat Email & Phone Number

Milan, Lombardy, Italy

Consolidating and enhancing the Insurance Practice, fostering synergies with our ecosystem of Fintechs, Insurtech, and other esteemed global organizations and associations.

Milan, Lombardy, Italy

Managing Global Support Operations, HQ Coordination, and Protocol & Liaison Services.Key Contribution:✅ Operational Efficiency Enhancement - relaunch worldwide operations.✅ Recruitment and Consolidation of BRA Team.✅ Reviewed processes, Delivery, and Coordination Models; re-designed New Representatives' Journey.✅ Introduced collaborative and Innovative.

Milan, Lombardy, Italy

Responsible for driving the success of Salesforce's Insurance and Healthcare portfolio.Key Contribution:✅ Conducted an "8 Success Dimensions" Assessment of Salesforce Industries Portfolio - Insurance and Healthcare✅ Successfully onboarded new customers and partners, achieving an increase in customer satisfaction rate by ensuring seamless business.

Milan, Lombardy, Italy

Accountable for driving growth and development in the Insurance Practice.Key Contribution:✅ Built a robust pipeline of key insurance players, increasing revenue by 20%.✅ Demonstrated success in managing a diverse portfolio of brand relationships.✅ Designed tailored value propositions for targeted customers, leveraging digital solutions.✅ Conducted in-depth.

Milan Area, Italy

Strategic regional role driving Digital Transformation portfolio alignment with the new global TOM, achieving cost savings and increased efficiency and sales across service lines. Key Contribution:✅ Successfully achieved strategic objectives (headcount, processes and services optimization, cost reduction, scalability, strengthening risk management.

Milan Area, Italy

Portfolio management for a €10M digital transformation portfolio, fostering strong relationships and effectively managing C-level expectations. Key Contribution:✅ Optimized 100% Operations Processes: Strategically streamlined business processes, resulting in a significant 30% overall operational excellence improvement after 1 year.✅ Pioneered Complex.

Milan Area, Italy

Orchestrated a CX transformation, promoting collaboration across markets, and developed a cohesive CX metrics system to track progress.Key Contribution:✅ Developed a cross-market program to enhance CX through best-in-class operations processes.✅Teamed up with local markets to pinpoint optimal strategies, eradicated pain points, and brought customer.

Milan Area, Italy

Transformed Operations with Agile Governance: Engineered a dynamic governance framework and PMO, spearheading cross-reporting and operational refinement for peak efficiency.Key Contribution:✅Mapped and streamlined 70% of processes, instituted performance metrics, slashed costs by 30% (Y1) ✅Quantum Programme - Coordinated Operations Due Diligence and.

Milan Area, Italy

Guided pivotal business and strategic decisions by leveraging comprehensive industry expertise.Key Contribution:✅Conducted data analysis and evaluated business transformation goals, industry trends, and customers' financial positions to gain a deeper understanding of creating business value.

Bucharest, Romania

Expertly crafted and executed customer-centric marketing strategies aligned with the Romanian market strategy. Conducted comprehensive analyses of the competitive landscape and consumer trends. Key Contribution:✅ Launched Aviva Brand Successfully in Romania: Led brand positioning, advertising, corporate communications, media planning, and sales.

Bucharest, Romania

Accountable for Product Offer and Business Development on the Romanian market.Key Contribution:✅Successfully launched and established the company in the market.

Emba, Business Administration

Business Management Course Delivered To Top Mangers In Aviva

Master'S Degree, Communication And Media

Maitrise, Sales & Marketing

Bachelor’S Degree, International Economics