Giljam Koch Email & Phone Number

Groningen, Groningen, Nl

Alongside my central responsibilities as a ICT Manager and MT member at Amyyon, from 2015 onwards I've taken up the role as ICT Manager and set-up our third product group ICT Management which strives to be a one stop shop of ICT related products and services for small and medium-sized enterprises.Together with my colleagues we've set-up a robust ICT service with a support team which is driven by the concept that professionalization does not necessarily entail rigidness and lack of a personal touch.We've managed a variation of customers from small businesses of 1 employee to businesses with 100+ employees. From workplace management to management of complex (hosted) cluster solutions to single cloud based workplace/ mail/ document management solutions.We pride ourselves for our personal touch and engage with our customers not to expand our business, but primarily to help our customers expand their business.Recent projects:Migration and upgrade projects of complex Hyper-V and VMWare clustersImplementations of a SaaS platformsSmall and large scale wifi projectsOn-premise Exchange to Office 365 migrationsVoIP implementations, including mobile integrationTroubleshooting projects of ERP related issues

Groningen, Groningen, Nl

Responsible for planning, maintaining, improving and development of internal ICT Systems of Amyyon (functional & technical). Furthermore responsible for managing the implementations of the XLFood and Care software products including maintenance & technical support.Work includes: Set-up, improve & maintaining procedures & workinstructionsSet-up of project & implementation planning & documentationSet-up of IT Strategy & Policy, yearly and periodic evaluations, IT SystemsInterim ICT Manager/ Troubleshooter/ SpecialistManaged projects:Complex network troubleshooting, VMware vSphere cluster implementations, troubleshooting & management, HP Storage implementations, troubleshooting & management, Microsoft SQL migrations, Microsoft Exchange 2010 migrations & management, Remote Desktop Services set-up, migrations & management, ERP migration, etc.Recent projects:[2013-2015] VMWare vSphere & storage cluster implementations (HP)[2014-2015] Hosted SBC environment implementation for multiple clients[2014-2015] Exchange & Office365 implementations & migrations

Eelde, -, Nl

• Responsible for ICT of NACAP projects in Europe and Central IT• Responsible for managing detailed procedures & work instruction for the central IT department and projects• Managing fixed/ temporary ICT personnel in the central IT department and on projects• Responsible for set-up and managing IT strategies, departmental budgets, evaluations and planning• Responsible for the Central IT Department of NACAP• Advisory for other IT departments in the Koop Group• Risk assessments, impact analysis's, audits and verifications• Support in development and maintaining new systems that improve business performance [Portal, DMS, CMS and CRM]. Functionally and technically• General System and Network Management

Eelde, -, Nl

Planning, implementing and keeping up-to-date existing infrastructures [LAN, WAN, servers and workstations]Managing of infrastructures on rayon- and project offices in EuropeTechnical support for application managersEducate trainees on the Central IT departmentCreating procedures for system/ network and application managementExecution of technical audits in EuropePurchasing of hard- and softwareHelpdesk

Development of search engine for Academic Services