Gil Kim Email & Phone Number

Dallas Tx

• Managed sound levels throughout recordings depositions and hearings • Conducted pre-hearing sound functionality and level checks to provide seamless experiences for attorneys and their clients• Arranged transcript orders and managed their expedited production by the transcription team• Coordinated with transcription team to ensure exhibits were handled correctly, leading to a 98% proper handling rate

Plano, Tx

• Generated benefit checks to ensure that the patients were paid on time, resulting in a 99% accuracy rate• Reported any fraudulent activities to Special Investigations Unit, where 75% of the fraudulent activities were confirmed and prosecuted to the fullest extent of law• Generated reports to show the patients were getting the benefit check on time

Plano Tx

• Generated Excel reports using financial data to analyze payment and delinquency rates to guide Managerial action• Presented reports to upper management regarding call time and conversion data for call center representative to highlight opportunity areas in their pursuit of quality metrics• Monitored and communicated with dealerships to assure their quotas were met and reported to upper management when they were not, leading to an 88% rate of success

Master'S Degree, Advanced Data Analytics, 4.0

Bachelor Of Science (Bs), Economics, 3.2