One of two mobile mortgage managers in the Cork area reporting to the regional manager with responsibility of self-generated business development and retention. • Built and maintained a pipeline of self-generated mortgage business through self-motivation, determination, integrity, innovation, passion, and excellent interpersonal skills.• Built and maintained relationships with all key stakeholders in the mortgage process both internal and external. • Provided an outstanding customer experience for each client from initial meeting to house purchase.• Initiated and organised mortgage sales events in the Cork area.

One of six area support managers in republic of Ireland. Reported to the Area Manager with responsibility for managing the timely production and distribution of reports, communications, and returns on business delivery, service, people, and risk across 12 branch offices. Worked in collaboration with HR and operated as first point of contact for all HR and staff related issues, including on boarding of new staff, absence management, performance management and staff training. ● Monitored staffing levels to ensure optimum level of resourcing across 12 branch offices with 120 staff; sourced resources from across the network to redeploy in accordance with business needs, while ensuring compliance with absence management procedures.● Provided leadership in challenging and unique situations taking into account the needs of the business, customers and staff in the context of the circumstances. ● Advocated within the organisation on behalf of staff to ensure they received support relevant to their issue or circumstance and mediated between staff members to resolve issues. ● Designed and rolled out training programs to varies levels of staff.● Coached staff on various topics including wellness and career development.● Supported branches with in person visits to attend their meetings focused on implementing business development initiatives, risk assessment, people development, customer service or specific agendas● Managed resourcing, training and headcount effectively to support business delivery and enable the Area consistently achieve in exceed their income target year on year.● Provided guidance to managers on how to respond to a range of staffing issues.