Responsible for: business analysis activities; research and interpretation of data received on emerging Group or industry wide risks; identifying key risks within processes and implementing appropriate controls.Key deliverables: solution design; business process modelling; requirements engineering; relationship management with third party software suppliers; test strategy development; management of user acceptance testing; change control management. • Build and maintain solid working relationships with key business contacts to senior management level across nationwide sites with different corporate cultures and personalities.• Requirements definition and validation for new to market, multi-interface on-line transactional system; user acceptance testing, defect management, ongoing release management , incident escalation process definition and change control process with third party supplier of £million system to detect suspect mortgage valuations, expected to prevent £5 million losses in 2012. • Lead a team across multiple platforms and business areas to ensure a series of robust, secure and compliant processes are in place and overseen. Successful implementation reduced losses from 48% to 20%.Project specific deliverables: identify business requirementsproduce as-is and to-be business process modelsproduce clear and concise documentation, ensure follow-up procedures are in place and monitored.• Represented Lloyds Banking Group for third party compliance and processes in the group wide FSA thematic review, responsible for providing both detailed and strategic information

Responsible for: business and systems analysis throughout the project lifecycle from idea through to implementation. Key deliverables: High level and detailed analysis and estimates; Identification and validation of business requirements; Risk analysis and RAID log management; Business process modelling, both AS-IS and To-Be; Solution design and recommendation; Clear concise documentation, to include, Terms Of Reference, Requirements Catalogues, Functional and Systems Specifications; Change control design and management; Development and testing liasion and support ; Business analyst team leadership across multiple projects; Project manager for small projects

Lecturing across various IT disciplines at local colleges to a variety of student groups, including City & Guilds