Gill Parry Email and Phone Number

Director of Retail Operations - Matalan

Head of Retail Operations for 462 stores - in addition, to leading Store Operating Model.Engaging in strategic conversations with retail cross functional departments to ensure department initiatives are fully aligned with business objectives and strategy.Front end interface for all in store initiatives, ensuring right 1st time ethos is applied consistently.Establish, maintain and report on SLAs with business/dept owners.Responsible for all communications to full retail estate.Establish and maintain policies and procedures to maximise store efficiencies whilst ensuring proper internal controls.Identify and champion new initiatives that drive sales, efficiencies and engagement.Implementing and driving retail processes and guidelines for Field teams.Developing guidelines and toolkits to foster effective team implementation and production.Responsible for store operating model, ensuring full optimisation of all resource and levels in the retail estate. Driving efficiency, whilst amplifying Customer Service levels, creating and enhancing Customer centricity ethos with all colleagues.Seat on operational and trading board, fully involved in all business and trade planning.Leading on the retail operating model, as we embark on a period of transformational change across the retail business, embedding a culture which focuses on consumer and colleague experience, with retail operations pivotal in executing the strategy. Supporting the development and optimisation of new digital capabilities across 465 stores, which will enable the creation of store of the future operational model that will exceed consumer expectations.

Business Change Partner for all of Retail stores and colleagues (circa 8000)Operating with a holistic view of all retail projects and initiatives, ensuring a consistent and effective approach to business change with consumer at the heart of decision making.Enabling the awareness and adoption of innovative technologies and processes by encouraging leadership alignment.Developed a robust in flight framework that established cohesive links between departments to achieve the strategy, plans and priorities and ensure benefits are fully achieved.Seat on the weekly retail exec board - With change and transformation at the heart of business agenda. Success Factors - lead the full change management and transformation of SAP SF Human capital digital platform, circa 16500 colleagues.Leading change across the full retail estate (circa 450 stores) ensuring our colleagues our prepared and equipped to lead and receive change well and effectively Full Change Management foundation & practitioner accreditation Instilling effective frameworks and methodology to ensure successfully adoption throughout retailDeveloping, building and facilitating change leadership coaching model for all retail leaders circa 440Coaching for various leadership levels including senior leaders in change leadership.

Area Manager for North West stores, circa 28 stores* Top Area Manager for 5 consecutive years in a number of KPIS* Won several awards during this time including, best NPS, Consumer survey for 4 years consecutive. Highest Pet care audit results. Best subscription numbers. All winning a number of awards * I pride myself on operation excellence in the form of generating and maintaining very high standards across our retail stores* Strong Leadership skills with a proven record of effective development of teams and succession* Leading transformation strategy within area/region* Delivered financial performance across area, across 5 consecutive years* Commercial understanding and focus with proven record of challenging the status quo* Leading on various Support Office projects due to success and ranking of my area

* Accountable for 45 stores with annual turnover of £150 million - managing the most profitable Division in the Company* Driving Retail Sales, managing budgets and cost reduction strategies, inc full P/L accountability* Drive best practise within my Division with the only 3 flapship stores under my responsibility* Experience in developing/initiating national projects that have been implemented throughout the estate* Project managed new customer service initiative for new transformation store 2012* Full deveolpment of 30 key store managers, ensuring management teams that work with me become rounded professionals, capable of taking full ownership and accountability of thier stores* Deputised for Retail Director in absence with full involvement/contribution to Board meetings* Managed full talent pool of 60 managers, with emphasis on succession planning and capability management* Drive best practise retail operations throughout my Division, with Centre of Excellence store under my responsibility* Producing data, reports and projects for senior management on performance* Proven ability to maximize sales and profitability through excellent Customer Service and effective management of retail space

* Responsible for 16 stores, annual turnover £40 million, managing the highest turnover Area* Full P/L accountability* Experience in developing new initiatives rolled out to the estate* Managed all aspects of management growth and development, most notably with effective succession planning and full capability management

* Managed TK Maxx, Liverpool - turnover £6 million * Responsible for team consisting of 6 managers and 70 staff* Secondment to Buying Operations at Head Office * New Store opening manager - Project managed 4 new store openings