Gill Thornton Email and Phone Number

Based within Adviser Operations, I am responsible for co-ordinating the transfer of an Adviser or Firms’ client base and contractual business held with product providers, into, within and out of the business.Key Responsibilities include:• Positive and professional attitude• Strong communication skills• Quality Adviser service• Collection and distribution of weekly MI to key contacts across the network• Manage workloads within the team• Achieve Service Level… Show more Based within Adviser Operations, I am responsible for co-ordinating the transfer of an Adviser or Firms’ client base and contractual business held with product providers, into, within and out of the business.Key Responsibilities include:• Positive and professional attitude• Strong communication skills• Quality Adviser service• Collection and distribution of weekly MI to key contacts across the network• Manage workloads within the team• Achieve Service Level Agreements in place• Drive novation cases through to completion within a timely manner• Contribute with continuous improvement initiatives Show less

I provided telephony-based advice to customers on the right mortgage product based upon individual needs and circumstances along with identifying opportunities for protection referrals. Within this role I was required to maintain knowledge of all products, adhere to agreed processes in place, along with ensuring compliance with FCA/PRA rules in accordance with treating customers fairly.

Recruitment Officer - In this role I was responsible for completing the recruitment and vetting of applicants moving into Registered Individual roles. I supported the adviser with all administrative, training and regulatory compliance throughout the process. In addition, I was assigned SME to complete project work, engaging with the IT Development Team to develop an online Recruitment Portal. Responsible for documenting end to end process guides, working with the team to build development… Show more Recruitment Officer - In this role I was responsible for completing the recruitment and vetting of applicants moving into Registered Individual roles. I supported the adviser with all administrative, training and regulatory compliance throughout the process. In addition, I was assigned SME to complete project work, engaging with the IT Development Team to develop an online Recruitment Portal. Responsible for documenting end to end process guides, working with the team to build development plans, recognising risks, conducting testing to raise and resolve issues.Business Support AdministratorCompliance and Support Administrator Commissions Administrator Show less