Gill B. Email and Phone Number

I assist a number of regular clients on a part time or ad hoc basis.I have carried out procedural reviews with a view to improving effectiveness and be more efficient, especially in billing and debt collection. I can also cover:- Marketing- Business development- Civil/family billing- Debt collection- IT support- Training : IT and Job Training- Policies, procedures and Office Manual- Standards and compliance- Complaints handling- Tenders and contracts - General clerking duties - Temporary manager / team leaderClients (past and present) includeSt Ives Birmingham3 Paper Buildings London & provincesGarden Court Chambers LondonFurnival Chambers LondonNo 5 Chambers Birmingham, LondonLincoln House Chambers Manchester218 Strand Mediation RoomsClerksroom TauntonZenith Chambers Leeds Kenworthys Chambers Manchester7 Harrington Street LiverpoolPark Court Chambers LeedsBank House Chambers SheffieldAnd many more over the years

Job training for clerks and administrative staff including IT training, plus practical help in billing and debt collection as required.

Responsible for Marketing and Seminar programme for two days a week. In my time with this chambers I was responsible for:- Running the Chambers' seminar programme which, in year 1, was about 4 seminars; in year 2 was 35 seminars and year 3 was in excess of 100 seminars. I was solely responsible for ensuring we had an excellent contacts database and establishing all procedures for booking and running the seminars for solicitor clients; - Keeping the chambers' website up to date (I was also responsible for setting up the website and liaising with the website developers that we used);- Writing 5 winning tenders for local authority work;- standardising the material used for marketing - supporting all practice groups and individual barristers in their marketing initiatives- putting on chambers' marketing events- generally helping with ad-hoc IT issues that arise from time to time with the use of the Meridian software- helping revise some of the system settings to help improve client care and debt collection

As an Analyst on the Development Team I was responsible for:- Running Workshops for Chambers' staff to learn their requirements for future software development- Documenting all requirements as gathered- Providing specifications for the developers to work from in building the software- Preparing test plans - Testing the software that was written to ensure it worked as it shouldI also wrote the on screen help that explained how the software worked and should be used

Put together a comprehensive Programme of some 25-30 modular Training Courses covering all aspects of the Meridian Law Software, plus a renowned 'Improve your Fee Chasing' course' which focussed more on the theory relating to fee chasing, and how to define your own fee chasing cycles, than on actual use of the software.I was responsible for:- Identifying what training courses were needed- Writing both the speaker notes as well as the course handouts- Marketing the training courses- With the help of my assistant, administered all bookings for the courses - Continually looking for new training needs such as whenever a new release was issued...such training seminars included : Quality Mark Training; Family Graduated Fees training; CFA training; Marketing training: as new modules were added to the software, so a new training course was put togetherI also :- Wrote all the notes for each Release of software;- Maintained the on screen Help for the software (although very difficult to keep up)- Assisted with testing the software for each new release - Provided in put into what the software should do based on my knowledge of the Chambers' requirements- Wrote the first User Manual, later maintained by my colleague

On joining Meridian I embarked on what proved to be a non stop merry-go-round of installations for some 35-40 chambers during an 18 month period as Chambers purchased Meridian Law Software and turned away from ACE Infinity or PIC systems.Responsibilities included:- Project Managing the installations on behalf of clients- Liaising between the Chambers, the Sales Team, and the Developers to ensure Chambers' data could be moved to the Meridian Law software (often like putting a square peg in a round hole)- Testing the conversion of the data as well as running the live conversion (a much more laborious process in those days than it is now)- Providing Training for all staff in Chambers to ensure that they would be able to use the software on the first Live Date- Advising Chambers on best use of the software, and in particular discussing with Chambers how the case management cycles and fee chasing cycles should operate, and how they can aid improved efficiency- Configuring the system settings to suit each Chambers' individual needs

Took on this role as temporary cover whilst Chambers found a permanent replacement. I stayed for 15 months until they had successfully merged with 9 Fountain Court Chambers to form St Philips Chambers. During my time at Priory I was responsible for:- All book keeping and bank reconciliation : working closely with Chambers' Treasurer- Collection of Chambers' Rent- Chasing fees / processing payments- General management of the premises- Miscellaneous MailshotsAdditionally, during the merger process I was responsible for:- Choosing and project managing the installation of the new software in chambers- Part of the team that chose the new Telephone System, and liaised with the suppliers over its installation- Oversaw the office moves - Merger of the two Chambers' databases- Handling any miscellaneous IT issues- Providing software training for colleagues (having learnt it very quickly myself)

Responsible for the development of in-house software for the Membership Department and later the Regulatory Department at Lloyd's. Projects ranged from the development of software to:- Support specific business processes relating to applications for Membership of Lloyd's- Manage the buying and selling of stocks, shares and other investments of behalf of members of Lloyd's- Support the year-end functions for offsetting losses against profits and generating computer files of instructions to banks to move millions of pounds worth of funds around the Lloyd's market overnightAs an analyst, my tasks included:- Conducting Feasibility Studies, reporting findings and making recommendations;- Detailed and high level Requirements Analysis : Interviewing key client contacts to identify the business processes and system requirements; and analysing and documenting all requirements- Defining the system functionality and database, and producing specifications from which the programmers work- Producing detailed test plans; testing the work of the programmers to ensure the software did what was requested- Liaising with clients and advising on their own testing; guiding them through the user acceptance testing; and providing relevant training- Involved with the 'live' phase, implementing the software and often working through the night to meet deadlines and ensuring minimum down time; - Providing post implementation support to clients