Gilles Bourque Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Due to the pandemic, I was laid off for this period of time.

Toronto, Ontario, Canada

Representing Air Canada at special events, trade show, marketing photoshoots and anything to show the best of our people in the company.

Toronto, Ontario, Canada

-A leader in customer experience and In-Charge Flight Attendant on board each flight.-Handling diverse and challenging situations that affect safety and security of the aircraft.-Ensure that my team make an immediate and lasting positive impression in promoting the brand promise to our customers.-Act as point of contact for key customers and ensure repeat business from our travellers especially VIP, Air Canada Million Miler, Altitude Super Elite, Elite, Prestige and Star Alliance Gold members.-Exceeds Expectations in performance evaluation.

Toronto, Ontario, Canada

-Dedicated Crew and lead flight attendant for the Conservative Party of Canada during the 2019 Canadian election.-Taking care of Political Leader and journalist while on the airplane.-Organizing crew transportation and hotels along with some catering for day to day operation.

Toronto, Ontario, Canada

-Working alongside Qatar Airways during the summer 2019 while Air Canada Leased their airplanes to help while 737Max was grounded. -Help trained the Qatar Flight Attendant to do our service on-board their airplanes.-Take care of Air Canada Elite passengers.

Toronto, Ontario, Canada

I sweats the small stuff so our clients don't won’t have. I organizes hotel bookings, airport transfers and fun lists of information to remember things like who is celebrating a holiday on a tour.

Toronto, Ontario, Canada

-I put myself in our customers’ shoes, acting with warmth, graciousness and dignity to provide the most elevated, comfortable and safe flying experience possible.-First Aid qualified. Dangerous goods certificate qualified.

Toronto, Ontario, Canada

As a Retail Advisor, I was responsible for ensuring smooth and flawless location operations in order to provide a premium experience for guests and team members. Customer experience is a key mandate of this role and a desire to develop and maintain relationships with guests.

Toronto, Ontario, Canada

-Travel with our passengers from Toronto to Windsor, Niagara and Montréal.-Provide professional and consistent service according to the defined standards.-Explain and implement safety measures and put training into practice in emergency situations as needed.-Sell and serve meals and beverages with a smile.-Ensure that work areas and restrooms are kept clean and maintained during trips, assist with baggage as needed, etc.

Halifax, Nova Scotia, Canada

-Travel with our passengers from Halifax to Montréal.-Provide professional and consistent service according to the defined standards.-Explain and implement safety measures and put training into practice in emergency situations as needed.-Sell and serve meals and beverages.-Ensure that work areas, restrooms and bedrooms are kept clean and maintained during trips, assist with baggage as needed, etc.

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Greet customer as they enter the restaurant, take their reservations, give them menus and show to their table. Answer phones calls and questions. Assist various restaurant staff as needed.

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Getting banquet hall ready with table settings. Accommodate guest and responsible for replenishin buffet food or delivering plated dinner, refilling drinks, removing dirty dishes from table and assist in additional task to help facilitate a smooth and efficient service.

Cosmotology, Hair Styling/Stylist And Hair Design

Hotel And Service Supervisor, Hospitality

High School/Secondary Diplomas And Certificates