GCS provide customer support consulting services focussing on outsourcing, Contact Centre operations and Customer Journey transformation and process improvements with step changing transformation whether in an onshore, nearshore or offshore environment, together with implementation project management and change management. Full business case creation both for outsourcing and transformation initiatives. Gill is a highly experienced professional with a strong background in sales engagement, solutionning and customer service delivery. She focusses on meeting client’s needs, building relationships and having the right team in the right place at the right time, Gill is experienced at working with clients at all levels, including C suite. By continually honing personal skills and business experience, together with a combination of intuition, method and common sense, Gill strives to derive imaginative solutions to a client's complex business problems, resulting in clear and simple solutions which are aligned to their business strategy.Specialties: Customer Service Outsourcing; Contact Centre and Customer Journey transformation and process improvement Consultancy; implementing Social, Digital and Automation strategies; operating on a Global level across geos working with remote and culturally diverse teams