Gillian Higgins Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Subject Matter Expert and Product Owner of the Case Management and Core Service products used by hundreds of clients in Benefits Administration. Responsible for backlog creation, maintenance and grooming, and the prioritization and oversight of development of all deliverables for the team's 20 products. Documented and demoed changes to internal and external users and stakeholders. Provided intake channel for all defect, enhancement and new feature requests and defined short and long term product roadmap. Key resource for client implementations and change management.

Stouffville On

Managed SIT's relationship with a Preferred Service client. Provided technical support for all software defects and enhancement opportunities. Maintained and scheduled product backlog, created client facing and internal documentation for all deliverables. Performed QA and regression testing of all builds and created documentation to track Product Acceptance sign-off.

Toronto, Canada Area

Responsible for the accurate posting and revision of transactions completed by the service department of one of Scotiabank's largest branches in Toronto West Region. One of the main points of contact for the various departments within Scotiabank, including the CCC, CAU, CMU and Fraud. Responsible for championing BNS' Digital Transformation whilst providing unparalleled customer service. Managed a team of up to 10 individuals at any given time.

Honours Bachelor Of Arts - Ba, Linguistics

Risk Management Certificate, Risk Management

Accounting One Certificate, Accounting