Responsible for IAG, Asessing and Quality Assuring Business Administration, Customer Service, Equality and Diversity and Safeguarding qualifications on a freelance basis.

To manage a team of QAs covering maths, English, customer service, employability and business admin and IT. Completing sampling of each QA and providing developmental feedback from my findings as well as creating new processes to counteract any issues arising in the future. To create and deliver training material based on changes in the sector and issues identified from completing sampling as well a standardising practice across all QAs. Being a main point of contact for assessors, QAs and suppliers for concerns regarding qualifications, enrollments and learning assistant.To complete a risk based report at the end of each month compiling QA, centre and assessor activity and deliver findings to the Qualification assurance manager To keep up to date with all industry and awarding organisations policies and procedures and to ensure all QAs and assessors follow suit.

To act as the main contact for C&G’s External Qualifications Consultants (EQCs) and lead IV’s at each supplier (per caseload) organising EQC visits and activities (physical and remote) as required.Conduct quality assurance visits alongside C&G EQC visits and system activities for suppliers within a caseload, to implement and support strategies to improve internal quality controls and drive continuous improvement To manage the EQC visits ensuring any risks identified are actioned and resolved appropriately, working closely with relevant delivery staff at suppliers, Network Managers and Area Heads by given deadlines.To carry out and record secondary IV sampling to identify any risks to learndirect or improvements required and to check and verify sampling activity carried out at the supplier to mitigate risk, Support suppliers to establish sampling, standardisation and verification processes.To manage and organise network standardisation meetings to ensure consistency across the whole supplier network and attending and supporting individual supplier standardisation meetings as Lead and promote best practice and standardisation activities across a caseload of suppliers to ensure support for continued improvement and consistent performance.To manage and verify the associated self-declarations to ensure that all suppliers have the necessary quality assurance processes and qualified staff in place to support delivery Document findings in line with quality procedures as a result of non-compliance issues, identifying supplier training needs and development requirements.Attend regular meetings and training sessions with C&G, building and maintain positive and sustainable relationships with key stakeholders.

Implementation of new processes and ensuring standardisation throughout the delivery model. To date these processes are now being finalised and rolled out to new starters on the project. As team support and OFSTED champion my role was to support and resolve any issues my colleagues may encounter and to deal with priority learners and complaints that come in from the learner community.