Gillian Mcdaniel Email & Phone Number

Maintained a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely mannerManaged a high volume of incoming calls while maintaining quality standards for response time and issue resolutionDeveloped strong product knowledge across multiple offerings to effectively address questions about features/functionality/performanceDeveloped strong rapport with customers through active listening, empathy, and effective communication skills resulting in increased customer loyalty and repeat business

Reviewing a high volume of purchase orders, including transferring to an internal system as well as through phone contact, while consistently meeting an above 95% precision goalManaged a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolutionCollaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers, including direct customer transfers as well as ticket completionAssisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary

Customer Service Representative- Scheduled appointments for veterinarians, efficiently managing the appointment calendarAnswered phone calls and addressed client inquiries regarding services, pricing, and availabilityAssisted with patient check-ins by obtaining necessary medical history and documentationDog Boarding Attendant- Provided exceptional care and supervision for dogs in a boarding facility, ensuring their safety and well-beingMaintained cleanliness of dog kennels, play areas, and common spaces to create a comfortable and hygienic environmentAdministered medications as directed by veterinarians, adhering to strict dosage instructionsEnsured proper documentation of each dog's activities, meals consumed, medications administered, and overall behavior patterns

Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficientlyManaged escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand imageMentored junior team members to improve their performance metrics and enhance overall team productivityDemonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all timesUtilized active listening techniques when interacting with customers allowing me to understand their needs better. leading to an improved issue resolution rate