Gillian Neer Email & Phone Number

Brooklyn, Ny

Social-good oriented tech collective focused on experience design. Currently focused on intersectional health solutions.

New York, New York

• SEO Strategist• Product Manager• UI/UX Designer• Operations Lead

Nyc

• Website redesign & custom Django CMS build out• SEO Improvements to plannedparenthood.org, overtaking WebMD in google rankings for key search terms.• Implemented lean product methodologies.• Streamlined inter-departmental communication channels and workflows, improving delivery times.• Formalized product sprint processes and ticket formats.• Managed Digital Products portfolio and product backlog.• Managed sprints, and feature/tickeet prioritization.• Setup product onboarding and intake forms/processes.• Improved helpdesk KPIs.

Nyc

• 2016-2017 Digital Products Strategic Plan• Translated strategy into digital products project portfolio.• Negotiated with other departments to secure resources during critical periods.• Developed pivot options at key points in the program plan to ensure we always had a path forward.• Improved team productivity AND reduced burnout/increased team satisfaction.• Shared learnings and best practices across departments, including speaking at internal retreats.• Created policies, tools and templates to facilitate maturation of our team's program management capabilities.

Nyc

• Productivity consulting & PMO set-up.• Created dynamic rate model for the company based on operational goals & ongoing performance.• Reduced the time it took to respond to RFPs (internally) to less than 3 days.• Designed, implemented, and managed the company's sales processes.• Standardized client onboarding process.• Increased profitability, and gained client buy-in for rate increases.• Coached team & supported individual growth.• Implemented policies that reduced stress, and created a sense of motivation/investment.

Nyc

Developed six-week and 4-day PMP® courses. These courses leveraged storytelling and organic learning while providing extensive hands-on practice. The course design successfully resulted in students needing less study time outside of the classroom compared to traditional courses. • Developed course content (1,500+ slides, whiteboard exercises, and instructor handbook).• Reduced the time required for students to learn, synthesize, and retain information.• Ran evening courses and 4 day boot-camps for students working to get their PMP® certification.

Nyc

• Built out marketing department, created & scaled industry newsletters to 10k+ subscribers.• Implemented and maintained Sales Force.• Managed full program of operational + client work, supporting SMEs and department leads.• Designed HR processes and created a recruiting funnel and resource pool to solve the problems just-in-time staffing can create for consulting firms and their clients; this included internship programs, career fairs, partnership programs, and engagement of part-time independent consultants.• Facilitated and formalized annual strategic planning process, documentation, and quarterly updates.

Waltham, Ma

• Developed, & managed the project portfolio.• Organized virtual teams and team tools to achieve InternetBar project goals.• Obtained the seed grant for PeaceTones (www.peacetones.org)• Coordinated with local colleges / universities to launch PeaceTones programs in multiple countries.