Gillian Payne

Gillian Payne Email and Phone Number

Success Director at Alertive @ Alertive
derby, derby, united kingdom
Gillian Payne's Location
Leeds, England, United Kingdom, United Kingdom
About Gillian Payne

Results-driven leader with a diverse range of experience and a proven track record of driving growth and delivering exceptional user experiences. Adept at distilling complex information, uniting teams towards a common vision, and translating customer needs into innovative solutions. Passionate about creating value and fostering a productive and autonomous work environment.Top skills & experience:* Strong leadership and communication skills* Creative, proactive problem-solver* Expertise in understanding user needs* Skilled in discovery and business analysis* Excellent relationship builder * Highly organised and experienced in coordinating multi-disciplinary teams* Proficient in design, data analysis, user research, marketing, and engineering practices* Proven track record in leading web and native teams to deliver excellent products* Effective in creating and owning value-driven roadmaps* Experienced in utilising commercial and behavioural data for decision-making* Skilled in line management and mentoring* Certified ScrumMaster and agile advocate* Strong technical knowledge of web and app technologies* Fluent in Bulgarian; intermediate German

Gillian Payne's Current Company Details
Alertive

Alertive

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Success Director at Alertive
derby, derby, united kingdom
Website:
alertive.co.uk
Employees:
17
Gillian Payne Work Experience Details
  • Alertive
    Success Director
    Alertive Sep 2023 - Present
  • Alertive
    Head Of Product
    Alertive Jan 2022 - Feb 2024
    Remote
    I joined the Alertive leadership team in pursuit of a challenge that felt meaningful. I am very proud of the work we're accomplishing and the value our products deliver to the Healthcare sector. I own the long-term vision for the product suite and the roadmap to take us there, which is made up of native Android and iOS apps, the Alertive web app, and smart decisioning tooling that facilitates seamless integration, automation and leverages opportunities using AI technology. I work closely with NHS customers and end-users (doctors, nurses and healthcare staff on the ground) to understand how technology can empower them to collaborate and deliver patient care with greater ease, transparency & interoperability. I am highly interested in partnerships with other health tech providers, in order to facilitate faster and seamless data delivery to the teams at the heart of patient care. Highlights (to date):* Removing emergency bleeps (pagers) and replacing them with an integrated digital solution across four Trusts (and counting), including Imperial College London* Building a product discipline & working practices from the ground up which keep the teams agile and focussed on a value-driven priorities* Growing a userbase from a handful of pilot users (<30) to 30,000+* Setting up Alertive's analytics & insight capabilities from scratch to make data-driven decisions & learn quickly * Embedding the discipline of tight feedback loops, failing fast and listening to our end users into day to day practices across all teams* Winning a place on the General Electric Edison Accelerator Programme which proved out the impact of using Alertive as an integrated distribution mechanic to communities of clinical teams* Supporting partnerships which amplify the value Alertive can help deliver with partner companies such as Netcall, Cerner, EPIC, General Electric, Palantir, NHS Digital, Vodaphone, Apple & more
  • Alertive
    Senior Product Manager
    Alertive Oct 2021 - Jan 2022
  • Sky Betting & Gaming
    Product Manager Sports Presentation
    Sky Betting & Gaming Jan 2020 - Oct 2021
    In this role, I lead two cross disciplined engineering teams to deliver exciting and slick experiences to sports betting users, which drove loyalty to the brand and won the company a larger portion of their spending budget. I owned the front-end sports experience, and collaborated with a wide variety of teams and stakeholders including trading, back-end engineering team, marketing, promotions, customer success & design, UX & research teams. We delivered industry-leading product developments at significant scale through effective collaboration within a large and multi-faceted organisation by keeping the customer front and centre.Highlights in this role were:* Launching a live Racing Product, delivered across 6 separate teams. Required a clearly defined first phase and rigorous stakeholder management. It took over £1m in revenue in its first week and is projected to be worth at least £6m in annual profit.* Rolling out stats across the football product to provide contextual, in-situ information. Interactions and commercials showed this made our football experience more engaging, with 30% of users checking stats before placing their Saturday accumulator. * Design overhaul of football event pages to make better use of space, consolidate the pre- to live football experience and streamline the narrative of the pages. Increased engagement with key features on the page by 10-15% pointing to us achieving the desired increase in the ‘stickiness’ of the product* Founding and leading a cross-team performance working group to proactively improve the speed of our products
  • Sky Betting & Gaming
    Product Manager Native
    Sky Betting & Gaming Jul 2018 - Jan 2020
    Leeds, United Kingdom
    My first role with Sky Bet was leading the native app teams, looking after hybrid Android and iOS app experiences, which handled 75% of Sky Bets traffic. Highlights in this role were:* Implementing tracking & set up monitoring dashboards to have visibility on key metrics such as app loading times, crashes, abandonment* Raising the business case to reallocate responsibility for non Sky Bet apps, in order to focus on and protect high revenue Sky Bet product. This was instrumental in allowing the team to react to the later iOS policy enforcement challenges from Apple.* Refactoring the Android app from Java to Kotlin with a view to optimise performance and de-risk the platform, resulting in us halving load times and seeing a 3.6% uplift in conversion worth ~£3m in annual margin* Leading the iOS teams through a year of app rejections by negotiating minimum scope to demonstrate strides towards native experience, tightly managing senior stakeholders and helping teams get the pipeline unblocked in the most efficient way. The iOS teams have now had all their releases approved since January 2019 and a much slicker native experience in core parts of the app
  • Epiphany Search
    Senior Project Manager
    Epiphany Search Dec 2017 - Jul 2018
    Leeds, United Kingdom
    My time working for Epiphany was rewarding and fast-paced. I managed a small team of project managers and lead the digital strategy & delivery for larger scale projects. Some highlights whilst working here were:* Winning the annual 'star of stars' award out of a company of 200 people*Leading the E-commerce website redesign, front-end build & migration strategy for Stokke.com, a complex project requiring collaboration with teams across 3 countries, as well as touching most internal specialisms in the business* Leading the redesign, build & migration of ICE Travel money, which quadrupled online conversion * Transforming internal working processes from cumbersome waterfall delivery to agile ways of working* Managing a successful team and nurturing excellent talent
  • Epiphany Search
    Digital Project Manager
    Epiphany Search Jun 2016 - Nov 2017
    Leeds
  • Parallax Agency Ltd
    Digital Project & Account Manager
    Parallax Agency Ltd Feb 2014 - Apr 2016
    Leeds, United Kingdom
    I led the end to end delivery of a variety of challenging digital projects within a close-knit team of 15-20 people. Highlights included:* Redesign of six websites including Pure Dairy Free and University College London * Managing the marketing retainers for EasyGym, Arriva Bus & Coach and some smaller customers* Organising fun internal activities and events
  • British Council
    English Teaching Assistant
    British Council Sep 2012 - Jul 2013
    Innsbruck, Austria
    I ran English classes for children ages 14-18 to help them practice their speaking & listening skills, during my year abroad as part of my university degree. It was an incredibly fun and rewarding experience, the children were very engaged and enjoyed interactive lessons.
  • Northstar Services Ltd
    It Project & Account Manager
    Northstar Services Ltd Sep 2009 - Aug 2010
    Bristol, United Kingdom
    My role involved helping execute projects of large technical scope, including closely assisting the full server and networking setup at Long Clawson Dairy. I researched, quoted and delivered the correct hardware whilst sourcing and scheduling the necessary technical expertise from our internal team. As the company was quite young, I had the great opportunity to learn on the job and the freedom to work autonomously. Key Responsibilities:*Planning and coordinating delivery plans for IT projects*Purchasing, shipment and invoicing of goods and services*Communication & relationship-building with clients and suppliers

Gillian Payne Education Details

Frequently Asked Questions about Gillian Payne

What company does Gillian Payne work for?

Gillian Payne works for Alertive

What is Gillian Payne's role at the current company?

Gillian Payne's current role is Success Director at Alertive.

What schools did Gillian Payne attend?

Gillian Payne attended University Of Leeds.

Who are Gillian Payne's colleagues?

Gillian Payne's colleagues are Peter Rohatynskyj, Poppy Sanders, Dave Juby, Edward Connolly, Gareth Pitchford, Phoebe Cook, Paul Lawrie.

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