• Oversee and maintain the company's brand identity across various marketing avenues including paid advertisements, branded merchandise, and in-store and online assets.• Develop and execute comprehensive marketing strategies aimed at promoting the company mission, driving traffic, enhancing customer retention, and boosting sales.• Organize and manage outreach events, educational classes, and vendor collaborations to expand brand presence and community engagement.• Design, segment, and distribute newsletters and text to effectively communicate with target audiences and nurture customer relationships.• Analyze marketing data to identify trends and make data-driven decisions that inform and optimize marketing strategies.• Produce and manage a content calendar and maintain a well-organized content library to ensure consistent and timely delivery of marketing materials.• Create compelling brand graphics for email and text campaigns, marketing materials, and internal documents to ensure a cohesive visual identity.

• Manage time-sensitive pay rate audits to ensure accurate pay groups and compensation assignments.• Assist in administering comprehensive benefits programs, including health, dental, life, and disability insurances, 401K plans, and paid time off (PTO).• Complete employment verification requests and handle unemployment and workers' compensation claims efficiently and accurately.• Address basic inquiries regarding company policies, procedures, and HR programs, providing clear and helpful information to employees with in-person communication and written correspondence.

• Prepare and distribute monthly statements for clients, ensuring accurate processing of invoices and other financial documents.• Utilize Excel including macros and pivot tables to create detailed reports that assist in tracking invoice workflows and identifying trends.• Conduct thorough and timely reviews of invoices, both manually and electronically, to meet tight deadlines with precision.• Develop unique solutions using Excel and Power Shell to ensure timely delivery of invoices and effective client communication.• Monitor, collect, and track expense reports to maintain accurate financial records.• Collaborate with Accounts Payable, Accounts Receivable, and other teams to resolve time movements, invoice discrepancies, engagement setups, and various invoicing issues efficiently.

• Social Media Coordination: Maintain and enhance the Rough House social presence on Facebook, Twitter, and IG to promote the latest publications and featured artists.• Design and Layout Support: Contribute to the design and layout of various publications using Photoshop, InDesign, and Risograph machine knowledge ensuring high-quality and visually appealing content.

• Resolved enrollment issues regarding failed transactions within the Electric Reliability Council of Texas.• Performed operational fixes for transaction errors in SAP.• Properly researched and escalated issues accordingly and in a timely manner.• Analyzed operational errors regarding data integrity and verify that the information corresponds to what is in the Texas market.

• Escalated audit exceptions to appropriate department for resolution; re-audit if required.• Confirmed that the customer information, energy rates, and consumption from invoices are correct and line up with information in the system.• Ensured system invoice output conforms to all internal SOX requirements, market rules, applicable laws, and are accurate from both an internal and customer perspectives.

• Managed a variety of billing support functions including resolution of work queues that if left incomplete could delay or complicate the ability of the system to generate customer invoices.• Compiled and sorted documents and reports, calculated, applied and verified debit and credit amounts, and posted transactions to appropriate accounts.• Generated a daily report in Excel and SQL Developer to assist in the investigation of accounts with specific billing issues.• Completed manual work-arounds that the system was unable to process.• Worked closely with my team to developed new and more accurate methods to resolve incoming billing issues.

• Handled high stress phone calls appropriately and resolved in a timely manner.• Utilize Siebel to update contact information and complete time sensitive enrollments.• Trained SOPS agents in both retail and web enrollments.

• Documented archeological artifacts and compiled the information into Excel documents.• Assisted in curatorial aspects of the La Belle exhibition for the Bob Bullock Texas State History Museum.• Organized large quantities of artifacts and the paperwork associated with the related assignments. • Assisted in production of hand drawn archaeological illustrations.• Photographed artifacts and uploaded information into spreadsheets.

• Illustrated the comic strip "Gary Busey's Teeth".• Completed between 2-3 strips before weekly deadline.