Gillian Rodriguez Email & Phone Number

Westlake Village, California, United States

My Duties and Goals in This Role Include but Aren't Limited To:- Scheduling and leading project and committee meetings from the inception of projects to close-out. This includes crafting and presenting slide decks and other visual aids to ensure project requirements and results are communicated effectively and encourage collaboration- Facilitating requirements workshops to elicit and analyze information and encourage progressive elaboration of project goals, visions, ideas, and purpose. This includes conducting stakeholder interviews, managing change requests and project risks, and maintaining project scope- Keeping meeting minutes/notes on important action items and ensuring all involved parties are on track with project progression and task ownership, as well as updating and maintaining RAID Logs and overall project Smartsheet schedules- Creating process flowcharts via Lucidchart as well as other visuals and charts to aid in brainstorming, exploration, and increased understanding of ideas and processes- Creating and updating project budgets, including comparisons between the estimated and actual expenses in an overall rollup in Google Sheets with data gathered from receipts, contracts, and invoices- Monitoring headcount, work model, divisional, and organizational data across all Pennymac sites via pivot tables to aid in measuring site capacity and employee dispersion, which is leveraged in internal project management and strategic work force planning- Managing the internal employee process improvement request portal by directing requests to subject matter experts based on division and request content, weighing the validity of requests against program parameters, updating submitters and subject matter experts on request statuses in a timely manner, and making sure rewards are issued to approved and implemented ideas

Westlake Village, California, United States

My Duties and Goals in This Role Include: - Develop and maintain Pennymac’s brand identity and social media strategy by writing social copy and tracking positioning on social media through competitive analysis and monthly scorecard updates. By pulling data from Brandwatch and condensing it into reports, the department is able to monitor the effectiveness of social media campaigns each month to make timely adjustments to social media plans. Through competitive analysis research, the department is able to adapt strategies to better reflect trends on social media and the market, helping us better serve our target market with relevant content. - Assist in managing Pennymac's online reputation through coordination with Birdeye and our Complaint Committee. This includes performing research and compiling data from social media comments and review websites into dashboards to gather insights into the source of complaints and make recommendations to rectify issues. - Increase the effectiveness and efficiency of payroll emails by condensing vital parts of payroll email data from Contact Monkey into a dashboard for quick viewing, analysis, and adjustments. Data will not only be monitored on a monthly basis but also year over year to streamline internal communication efforts. - Assist in writing headline articles and emails for the Internal Communications team to increase efficiency and deliver relevant information to internal partners in a timely manner. - Support Third Party Origination (TPO) efforts on social media by assisting in social copy writing, competitive research, and social media strategy. This includes integrating the Pennymac brand across all content delivered by TPO while still maintaining TPO's unique brand identity.

Santa Clarita, California, United States

My Duties and Goals in this Role Include: - Facilitating a constructive learning environment for students of various elementary grade levels by maintaining a positive, friendly disposition, upholding the routines and classroom rules laid out by the permanent teacher, maintaining a clean, safe classroom, attending to the needs of the students, and managing classroom behavior. - Quickly interpreting lesson plans laid out by permanent teachers in order to effectively deliver content to students in such a way that they retain and apply information properly. This also includes adapting teaching methods to fit the needs of each individual student to encourage student participation and minimize distractions. - Communicating with students, parents, office staff, and permanent teachers, especially by creating reports to inform these parties of the students' success as well as their areas for growth. This also includes ensuring all parties are informed of any emergencies such as injuries, sickness, behavior that puts other students in harm's way, etc.

Waco, Texas, United States

Maintained databases and synthesized data into functional pivot tables, graphs, charts, forms, reports, and spreadsheets via Excel, Access, Tableau, and JMP to improve organization and track testing center usage from year to year; Demonstrated best practices for customer service and professional interpersonal communication at the front desk and over the phone to uphold the integrity of OALA; Organized testing materials and facilities for hundreds of students, including additional accommodations, such as service animals, to promote safety and inclusivity; Defused situations concerning guest satisfaction and/or wellbeing quickly and effectively (anxiety/panic attacks, technology issues, scheduling errors, etc.) through respectful communication and situational awareness

Waco, Texas, United States

Collaborated in teams of one to four people on marketing projects, learned marketing strategy to increase brand awareness and to analyze market trends. Designed marketing content including websites, posters, photos, flyers, and infographics for propaganda and social media posts via Adobe Creative Suite and Canva.

Santa Clarita, California, United States

As a Seasonal Customer Service Representative, I performed a variety of tasks in complex situations ranging from returns and online/phone orders to defusing conflicts between both employees and customers both in-person and over the phone in a fast-paced setting. I worked to quickly rectify issues pertaining to guest satisfaction, and I gained excellent customer service and interpersonal skills as well as time management, multitasking, problem-solving, and general communication skills. I also learned the importance and vitality of working under the values and guiding principles of the Lowe's company, excelling in my role as one part of a large unit. I attribute my success in this role also to the development of quick thinking, patience, professionalism, and situational analysis.

Waco, Texas, United States

Led discussions and interactive group activities over Zoom to facilitate a fun and engaging virtual environment for the pledge class; Guided pledges through the traditions and expectations of Delta Sigma Pi and served as a point of contact and mentor to pledges transitioning into the broader fraternity

Santa Clarita, California, United States

As a Seasonal Merchandise Associate, I was responsible for delivering an excellent customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. I worked in a variety of roles from cashier to sales floor organizer, and adhered to all operational, merchandise, and loss prevention standards. Although I only worked with HomeGoods for a month (part of the seasonal agreement at the time), I learned a plethora of applicable skills such as customer service, situational thinking, interpersonal relations, and teamwork.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Activities and Societies: American Marketing Association, Alpha Lambda Delta, Delta Sigma PiGPA: 3.7

High School Diploma, Business, Management, Marketing, And Related Support Services

Activities and Societies: Speech and Debate Club, National Honors SocietyGPA: 4.51