-Wholesale Program Manager -Barista Trainer and Manager -Mobile Cafe Operations Manager-

-Performed management tasks like cash deposits, safe counting, inventory keeping, and product ordering-Trained and on-boarded incoming employees to ensure all standard procedures were carried out properly to create the best possible customer experience -Lead baristas through peak sale times calmly and in the most efficient manner while crafting beverages and engaging with customers-Raised store's customer connection score by 20 points over the span of six months through exceptional customer service and de-escalating emergency situations

-Explained menu items and delivered orders from customers to kitchen and bar area using Point of Sale software -Trained incoming and seasonal employees while carrying out daily tasks including making food orders, drink orders, stocking merchandise, completing inventory, and disinfecting surfaces and equipment

-Answered large amounts of phone calls to assist in providing injured claimants and medical providers with necessary information-Completed multiple daily tasks for Claims Examiners including data entry and processing, as well as receiving and sending large amounts of legal paperwork

-Executed emergency drills and provided aid for those injured-Managed Homeowner's Association office, while interacting with community members in a friendly and helpful manner-Scheduled and organized events to be held on the premises such as parties and meetings