Strategic and operational responsibility for a portfolio of services across South Yorkshire. Customer group Mental health, Autism, Learning disability, Physical disability, and dementia. Latest CQC inspection rated Good across the portfolio.

Strategic and operational responsibility for a portfolio of services across the UK. Customer group Complex care (transforming care agenda) , Autism, Learning disability, Physical disability, Mental health and dementia. Latest CQC inspection rated Outstanding for all supported living services across the portfolio.

Leading and Managing Multi site Operations supporting People with a learning/Physical disability/Mental Health including Autism across the North of England, responsible person for compliance in all regulated services in all service areas. Responsible for Budgets, Business Growth, Workforce, recruitment and Development, Stakeholder and Customer relationship management, and chair of Shared Lives panel for Warrington.

Overall strategic and Operational responsibility for five Customer Service Management teams and employees across various worksites. This included managing Local Authority First Point Access points, Corporate Contact Centre, LA Complaints team including statutory responsibility for all Children’s Service complaints and Adult Social Care.Led customer and employee engagement, communication strategies for TUPE consultations, serious case reviews, Local elections and membership of partnership and programme boards. Led, managed and awarded contract for a Single supplier for all Language Support Services for Sheffield City Council and Strategic partners - Sheffield Homes (ALMO), Capita, Kier and Sheffield Teaching Hospitals, Schools and Colleges

Developed the Sheffield City Council role as Quality and Standards Manager for Care4you provider Services. Carried out investigations and Audits, in line with CQC/Health and Safety/HR regulations, produced employee Conduct/Service improvement recommendations to Management teams and Service Manager Leads. This included domiciliary support, registered care, Short-term intervention Teams Including Children with special needs and short breaks.Led and managed the Safeguarding procedure within Learning disabilities day and supported living services, Macintyre, Care4you and Customer Services. Commissioned and led Safeguarding investigations including Partnership working with Executive directors, CQC and South/West Yorkshire Police.

Led and manage 6 operational managers including Registered Managers responsible for staff delivering services to young people in transition from special needs education, adults with learning, disabilities including challenging behaviour, Mental Health and Autism in Community based and supported living settings.Managed services, people, finances, buildings, transport, contracts and resources to support the Day time opportunities Supported Living and short stay for Adults with a Learning Disability their families and carers. Managed Performance, quality assurance customer feedback workforce development health and safety and HR issues. Ensuring that people are safeguarded identifying and recognising the diverse needs of existing and new customers.

Qualified Social work Assessor Person Centered Project Team Assessor for Person Centered Project Team. Assessing the needs of Adults with a disability to support their choices independence and rights. Developed the Person Centered Assessment tool for Sheffield. Working within Children and Adult services.

Responsible for provider service/ day service/ day time opportumities/ community engagement/respite provision for SCC.