IT Strategy, Business Process Redesign, CRM/ERP Solution DeliveryServe as the CRM Subject Matter Expert in initial deployment, administration and integration to back-end legacy or ERP systems. Partnering with clients to optimize CRM solutions through program execution. Able to perform in a variety of roles. Larger projects include: Senior Business Analayst as Enhancement Lead and to JM Family EnterprisesExecuted various JM Family lines of business’ project enhancements as… Show more IT Strategy, Business Process Redesign, CRM/ERP Solution DeliveryServe as the CRM Subject Matter Expert in initial deployment, administration and integration to back-end legacy or ERP systems. Partnering with clients to optimize CRM solutions through program execution. Able to perform in a variety of roles. Larger projects include: Senior Business Analayst as Enhancement Lead and to JM Family EnterprisesExecuted various JM Family lines of business’ project enhancements as determined by the PMO office.• Provided solution design and prototyping for business approval and acceptance. • Facilitated meetings and process mapping workshops to accurately capture use case scenarios.• Coordinated efforts across technical and functional teams to ensure enhancement delivery.Senior Business Analyst to Southeast Toyota Participated in multiple roles to optimize vehicle orders, accessorization and delivery time to improve profits and time to market. Worked closely with business stakeholders, IT, and 3rd party consultants.• Documented business requirements, process flow diagrams and business cases.• Analyzed Use Cases and User Interface documents from vendor and provided gap analysis.• Tested application functionality for UAT, documented defects and tracked issues to resolution.CRM Subject Matter Expert to LexisNexisAssist in the reimplementation of CRM solutions and upgrade of back-office financial systems globally.• Documented financial management system dependencies and identified gaps.• Ensured data integrity to financial back-office applications and reporting tools.CRM Subject Matter Expert and Enterprise Strategy Specialist to JM Family Enterprises Provided a comprehensive organizational analysis for a CRM strategy across various lines of businesses.• Facilitated fast-paced, meetings to streamline work, increase efficiencies and consolidate data.• Created detailed use cases of data sharing opportunities for sales, marketing and service centers. Show less

Created and developed affiliate programs with major health insurance companies to increase revenue of user wellness programs. • Partnered with health insurances to promote healthy living and encourage user engagement.• Evaluated new potential products and helped create wellness programs.• Created new client healthy living solutions including a being top two finalist for AARP.• Executed and administered new CRM platform, Salesforce.com, for the business.

Implementationed global CRM eServices to initial set of 850 users in NA, LAC, EMEA and APAC.• Provided best practices and expertise as the CRM Subject Matter Expert (SME.)• Served as liaison to resolve issues across Citrix business, project integration and analytics teams.• Mapped CRM data for integration with back-office ERP systems and Salesforce.com.• Successfully delivered training to Power Users, project team, Help Desk and CRM Administrators.

Generated revenue for the West and recognized as second highest revenue producing region with twelve direct reports.• Negotiated IT Services contracts for Incentive Compensation to surpass corporate standard profit margins. • Liaison to Product Marketing and Engineering for product improvements and planned software upgrades/fixes.• Reduced 85% of all the Net 30 to >180 days past due vendor invoices within two weeks.