Gillian Fox Email & Phone Number

Glasgow, GB

Leading and directing the delivery of the Bank operational risk framework, aligning to the Finance division; also deployed into transformation programme as 1LoD Risk Support, embedding the transformation risk framework.

Maintained a sound risk and control environment for the £3bn+ Loans product, ensuring that the risk profile was accurately represented, and Bank-wide controls were operating to mitigate risks and minimise exposure to issues.Acted as Loans process, risk and compliance SME, supporting continuous improvement and strategic change, producing timely and accurate.

Delivery of change plan to implement new self-serve people data and payroll system to all (c.4000) Bank colleagues, joining mid-project 8 weeks prior to launch - engaging stakeholders at all levels to ensure colleague understanding and business readiness ahead of launch, including tailored engagement sessions, business-wide comms planning and impact.

Edinburgh, United Kingdom

- Implementation of End To End Process BAU operating model to enable maintenance of critical Bank process documentation, providing a cross-functional lens for event management, process gaps and control efficacy analysis- Ownership of model stakeholder engagement at all levels, governance and stakeholder reporting design and set-up, central model.

Edinburgh, United Kingdom

- Defined, managed and implemented an effective and compliant Stores Banking operation within the Tesco Stores network, delivering through a centrally- and remotely-based team around the UK.- Defined the stores support strategy for operations, compliance and engagement to deliver Bank services through stores within agreed business risk expectations, with.

Edinburgh, United Kingdom

- Management of the MoneyGram International Money Transfer rollout project to 300+ stores, which was completed ahead of timescale and within project budget, with favourable performance against budget, 3 years post-launch- Managed the 3rd party supplier throughout the change project to meet key project milestones- Recruited and line-managed 4.

Hatfield, Hertfordshire, United Kingdom

Created and led blended training for an F&F technology launching in stores: concept, design, content and delivery, including operational procedures, behavioural and practical training and implementation activities Sourced and managed media supplier to produce tailored video content for business engagement and training Led recruitment of 11 regional coaches.

Responsible for capability, brand and training plan for F&F across South England to support delivery of trade planCreated and delivered the people and recruitment plan for flagship F&F boutique in Kensington, headhunting external candidates – this was then implemented across the business as the wider F&F people and recruitment plan

Won Office Team of the Year at Values Awards 2013 as part of the Making Moments Matter teamResponsible for Making Moments Matter store department customer service plan, delivered to full UK store estate as part of wider culture change programme, focussing on customer-centric behaviour and reward and recognitionWorked cross-functionally to create suite of.

As part of the graduate scheme, I followed a programme of three 13 week projects around the UK and Ireland Support Office, in addition to attending many training courses aimed at developing my leadership and project management skills.Key achievements include:- Researching and analysing Store Director communication in order to provide recommendations on how.

- Set up own violin tuition business, with 3 regular pupils- Took one adult pupil from absolute beginner, to Grade 3 level within 2 years- Tailored teaching to pupils’ personalities, to inspire confidence and creativity- Inspired me to follow teaching/training as part of career path

- Outbound telemarketing to promote account upgrades and opening new accounts over the phone- Retention work to save customers considering moving to competitors- Required succinct communication skills and ability to influence in non-face to face environment- Recognised in department for customer service skills

- Started as voluntary work, was then offered 2 month paid internship- Dealing with constituents’ casework, both over the phone and face to face- Looked after daily running of constituency office – reorganised whole filing system and oversaw office move to new location- Gained insight into both political and social aspects of parliamentary life

Master Of Arts (Ma), Politics

Education record