Gillian Hasley Email & Phone Number

• British Gas (www.britishgas.co.uk)
• esure (www.esure.co.uk)
• Europcar (www.europcar.co.uk)
• Local Heroes (www.localheroes.co.uk) - a British Gas company
• Balsam Hill (www.balsamhill.com)

Watford, United Kingdom

Responsible for optimising the online customer experience and driving conversionApplying best practise and customer insights to implement a testing roadmap (A/B and MVT)Merchandising of the desktop and mobile websites including improving search conversion, cross/ up selling, and planning & implementing key promotions Working closely with web development.

London, United Kingdom

Defining and executing tactics and programs to maximise online salesIdentifying and developing new partnership opportunities to broaden Monster’s reach Onboarding new partners, managing contract negotiations and the ongoing partner relationships Applying customer insights and eCommerce best practice to drive eCommerce strategy with a focus on new customer.

Key responsibilities include; Writing documentation to define new products/ solutions and project managing the subsequent design, development, testing, and roll out effortsImproving User Experience by gathering customer feedback (both internal and external)Analysing the competitive marketplace and identifying the potential impact on MonsterEnsuring.

Headed up a two month knowledge transfer program, highlights of which included: Conducting training sessions to ensure the successful creation of a joint FindaProperty/ Primelocation support team Development of a portfolio of training materialsMentoring and evangelising on best practise approaches Primary responsibilities included: Provided product and IT.