Gillian East Email & Phone Number

Scottsdale, Arizona, United States

Programming and data expertise in dozens of Point of Sales, 3rd Party delivery platforms, online ordering platforms, and presentation dashboards. Daily pull/scrub/marry of data from over 40 dashboards and data sources. Data analysis, modeling and presentation. Public speaking and interaction with individuals from top level of the franchise group down to the individual franchisee. Build and explanation of How-To and FAQ docs.

New Mexico, United States

Worked with new and existing brewery owners to design and strategize new restaurant and brewing locations to include staffing, marketing, Front and Back of House design and setup, Cooler and Dry Stock storage and utilization, Kitchen and Brewery flow plans and access, Technology Procurement/Setup/Use, staff training, procedures writing, buildout of proprietary documents, licensure, Federal and State brewing regulations compliance, assessing competition and forecasting growth, KPI development, sourcing and setting up vendors. Multiple Breweries.

Santa Fe, New Mexico Area

In this role, I built out the full support department (sales, customer support, and technical support). My primary responsibility, however, was in business strategy. Focusing on Lean startup methodologies, I planned the growth model for the business. Using Scrum where I could and Waterfall otherwise, I aided in the design and buildout of our softwares.Human Resources: HR et al, Motivation, Advancement, Benefits, Federal and Multi-State Regs Training: R&D & Implementation of in-person, Online, and Video TrainingFinancial: Full Cycle Payroll, Accounting, Profit Margins, ACH, Budget Request & AllocationBusiness: Six Sigma, Lean, Product and industry forecasting including maintenance of our own telemetry procurement and subsequent analytical reporting; development & implementation of ERP, Projections of growth based on sales and income projection with translation of low-risk forecasting into expansion/growth milestones, design & implement custom models for success measurement & management, KPI, Forecasting, Asset Management, Product Development, Brand InfringementPublic Speaking: Presentation to VC Investors, Representation at industry conferencesWriting: Sales/Support/Tech FAQs, SoPs, QRGs, User & Employee Manuals, RFPsSoftware: Microsoft Office Suite, Azure, Windows 7-10, Adobe Design Suite, Active Directory, Salesforce, Contant Contact, Time &Chaos, ZenSuite, SQL, (SaaS), Dozens of POS products, Agile DevOps, Migration & Deployment, Automation, Disaster Mitigation, LAN/WAN, VPN, Anti-Virus, Firewalls, SDLCHardware: Procurement, Production, Inventory, CC Processing terminals & peripheral equipment, Security Equipment, ISP Hardware, Routers/Switches/Network Extenders, Backup & Failover Systems/Devices, Network Design & Administration, Networking between Multiple SitesIndustry Specific: Merchant Services, Credit Card Processing, Gift & loyalty programs, SaaS, PCI DSS, EMV, POS Equipment, Point of Sales (Retail/Restaurant/Hotel), Risk Analysis, Underwriting

Albuquerque, New Mexico Area

Oversight of region storefront locations, development & implementation of business success plan, teams motivation, KPI development and management, community outreach & philanthropy, local marketing, new technology roll-out, all HR functions, region strategy for growth, competitions analysis and planning

Master Of Fine Arts (Mfa), Film And Theatre Design

MFA costume design for Theatre, Television, and Film

Bachelor Of Fine Arts (Bfa), Technical Theatre/Theatre Design And Technology

BFA in costume design for Theatre and Dance