• Developed key relationships across multiple departments including retail and operations manager, marketing teams, area trainers and managers to establish training needs and training delivery plan.• Delivered train the trainer workshops, cascading best practice approach in a retail environment, driving a best-in-class ambassador culture, to increase performance and achieve KPI's.• Facilitated and led quarterly classroom on boarding training for beauty consultants, delivered training workshops for the field team, showcasing New Product Development – NPD and services, creating excitement and product awareness to increase revenue. • Planned, coordinated and hosted a 2-day annual training conference to deliver seasonal training to 500 delegates, increasing knowledge and capability for products and tools. • Conducted store visits, reviewing visual expectations and customer experience and performance results, ensuring brand excellence in stores at all times - counters, displays, service, hygiene and grooming. Provided feedback and recommended improvements. • Collaborated with the training team to develop the strategy to impact and improve areas of opportunity, ensuring beauty consultants are productive and achieving target.• Coached and mentored trainers to overcome challenges and obstacles, providing development plans and techniques to address performance issues.• Participated in sales and marketing meetings, providing feedback on brand successes, good news stories and events, including training plan updates, issues and opportunities. • Worked with retail managers and customer facing employees, to deliver product knowledge and key benefits to customers, increasing sales and repeat purchases.

• Organized events in the various stores around Ireland showcasing products for the public.• Planned all the logistics including diary management invitations, food & drink, accommodation and set up.• Collaborated with Brown Thomas to showcase products as part of a fashion show.• Collaborated with pharmacies to run various charity events.