Gillian O'Connor Mscsi Mrics Email & Phone Number

Dublin, Dublin, Ireland

• Contract and Vendor management for the Gilead European, Australian and Canadian sites.With an emphasis on a regional consistency, while allowing for local nuances, across the sites. Leading regular governance meetings, reviewing performance against contract, KPI's, financial transparency, sustainability and improvement opportunities. Leading the regional RFP for 23 locations, creating and leveraging SOW's, Service matrix, SLA's, KPI's, asset lists, property portfolios. • SustainabilityLeading the regional delivery of Gilead's sustainability goals and objectives, including the elimination of SUP's, zero waste to landfill and waste elimination programmes.Co-ordinating internal compliance and reporting across the region to support external and annual ESG reporting.Partnering with US colleagues and providing guidance to regional leads supporting the creation of 'green teams' at site level, creating excitement and momentum as we integrate sustainability into every aspect of every day.• Site Operations and Employee ExperienceLeading the rolling 3 year site plans based on headcount, usage analysis and forecasts along with lease events.Key corporate operations business partner to the local Dublin and Cork sites, collaborating with corporate real estate, EHS and security teams to provide the right level of support to the sites.Proactively engaging with staff and visitors to gain insights on ways to continuously enhance the workplace experience

Dublin, County Dublin, Ireland

• Establishment of the facilities management function for the set-up of the Gilead Dublin site. • Creation of an environment to support team’s day to day activities, bringing Gilead global branding to life within an Irish context.• Implementing workplace solution systems to industry best practice standards.• Directing day-to-day operations for the Dublin Central COE and Cork Finance centre with a continual improvement mindset.• Actively managing site budgets, to ensure accurate forecasting and reporting.• Lead worker representative in relation to COVID-19 response, with responsibility for the safe opening of the Dublin site and return to site for the Cork finance centre.

People & Workplace Experience Lead to WalmartImplementing and maintaining company culture, diversity and inclusion across the organisation in Dublin, this includes • Effectively communicating and mentoring associates on company values and principles• Working with HR and site leadership to build out processes around associate satisfaction and engagement• Managing a robust onboarding process and new hire experience initiatives• Leading and developing cultural programs and practices that enhance the employee experience throughout the associate lifecycle• Directing all aspects of the day to day operational (catering, cleaning, security, maintenance, health & Safety) and real estate functions• Nominated as the lead worker representative in relation to COVID-19 response with responsibility for the safe reopening of the Dublin site and associate welfare in the workplace and remotely

County Dublin, Ireland

Workplace & Facilities Management lead support to Jet.com/Walmart• Set up of workplace solutions systems and processes: Development of systems and procedures all to industry best practice, eg. helpdesk, emergency preparedness and business continuity plans, SLA's and KPI's for key contracts • Rebranding, during the transition from Jet.com to Walmart rebranded the physical space to reflect Walmart values and culture• Direct all aspects of the real estate function which includes ensuring that REW activities support the overall business goals while meeting the needs and objectives of local teams• Partnering with other Walmart internal site support teams to provide innovative work space solutions

Project management of the renovation and extension of our home.

In-house Facilities LeadInternal property 4,500sqm 200+ team members• Set up of facilities function and team: Developed systems and procedures all to industry best practice, eg. helpdesk, new starter/leaver process, move management processes, SLA's and KPI's for all contracts, zero based budgets, health, safety and welfare processes and implementation. • Team development: Managed, mentored and coached the D&B facilities team. Raised the profile of facilities by engaging with team members, (suggestion boxes, scrum sessions, info graphics) and achieving external recognition Winners of the Irish FM Awards, In-house facilities management team of the year 2014, and 2015• International/Real Estate: Member of the D&B International real estate team. Partnered with International property consultancy in determining real estate requirements. Represented D&B in tenant meetings. • Site enhancements: Brought D&B culture and company branding to life through creative use of space, light, colour• Led the implementation and subsequent retention of ISO: 14001 (environmental) in 2013, ISO: 27001 (Information Security) 2016 and ISO: 9001 (Quality) 2017

In-house Facilities Lead, reporting to the European Finance Director Pfizer GFSS (Global Financial Shared Services)Internal property 5,000sqm• Contract management: Monitored SLA's, performed audits, completed KPI's, conducted monthly review meetings with all contractors; security, catering, cleaning, mailroom, reception, maintenance.• Team lead: Managed facilities team on site• Procurement: Re-tendered cleaning, catering, security and maintenance contracts.• Finance: Stream lined the invoice to PO system• Environment: Maintained and improved on ISO14001 certification, utility demand analysis• Health and Safety: Responsible for health, safety and welfare of all staff, and facilities contractors adherence to the same.• Security: Member of the Pfizer Security Council for Europe. Led best in class security operation in Dublin. • BCP: Appointed site lead to implement new business continuity plans across all areas of the business, conducted BIA's, created BCP's, and carried out off site testing all to BS 25999 standard, Global recognition received.

County Dublin, Ireland

Outsourced Facilities Manager to State Street InternationalInternal property 4,000sqm• Team Lead: Managed/mentored Hochtief facilities staff on the client site.• H&S: Responsible for health, safety and welfare of client staff, and facilities contractors adherence to the same.• Contract management: Monitored SLA's, performed audits, completed KPI's, conducted monthly review meetings with all sub-contractors; Cleaning, Security, Catering, Archiving and Stationery.• Monthly reporting: Report writing and presentation on all aspect of facilities to client senior management.• Finance: Reviewed and approved all facilities related invoices in line with client budget.• Move management: Liaised with HR team for weekly floorplan update and management.• New starter/Leaver Process: Implemented new starter process, and induction presentation.• Business Continuity: Led the business continuity process for Dublin across all functions.

In-house Office-Facilities Services Manager, reporting to the European Finance DirectorInternal property 2,500sqm• Site set-up: Liaised with architects, contractors, builders, landlord, other tenants during fit out, and snag items follow up.• Procurement: Reviewed tender documents, elected contractors best suited to the budget and needs of the company. • Contract management: Co-ordinated the hard and soft FM requirements for the set-up and day to day operations of the Shared Service Centre. Performance management of contractors.• New starter/leaver process: Created Induction and Welcome pack and process for all staff.• EHS: Managed all aspects of EHS for staff and contractors.• Finance: reviewed and approved facilities related invoices in line with budget.

Diploma In Facility Management

Education record