Gillian O'Connor Mscsi Mrics Email & Phone Number

• Contract and Vendor management for the Gilead European, Australian and Canadian sites.With an emphasis on a regional consistency, while allowing for local nuances, across the sites. Leading regular governance meetings.
• SustainabilityLeading the regional delivery of Gilead's sustainability goals and objectives, including the elimination of SUP's, zero waste to landfill and waste elimination programmes.Co-ordinating internal compliance.
• Site Operations and Employee ExperienceLeading the rolling 3 year site plans based on headcount, usage analysis and forecasts along with lease events.Key corporate operations business partner to the local Dublin and.

Dublin, County Dublin, Ireland

• Establishment of the facilities management function for the set-up of the Gilead Dublin site.
• Creation of an environment to support team’s day to day activities, bringing Gilead global branding to life within an Irish context.
• Implementing workplace solution systems to industry best practice standards.
• Directing day-to-day operations for the Dublin Central COE and Cork Finance centre with a continual improvement mindset.
• Actively managing site budgets, to ensure accurate forecasting and reporting.
• Lead worker representative in relation to COVID-19 response, with responsibility for the safe opening of the Dublin site and return to site for the Cork finance centre.

• People & Workplace Experience Lead to WalmartImplementing and maintaining company culture, diversity and inclusion across the organisation in Dublin, this includes
• Effectively communicating and mentoring associates on company values and principles
• Working with HR and site leadership to build out processes around associate satisfaction and engagement
• Managing a robust onboarding process and new hire experience initiatives
• Leading and developing cultural programs and practices that enhance the employee experience throughout the associate lifecycle
• Directing all aspects of the day to day operational (catering, cleaning, security, maintenance, health & Safety) and real estate functions

County Dublin, Ireland

• Workplace & Facilities Management lead support to Jet.com/Walmart
• Set up of workplace solutions systems and processes: Development of systems and procedures all to industry best practice, eg. helpdesk, emergency preparedness and business continuity plans, SLA's and KPI's for key.
• Rebranding, during the transition from Jet.com to Walmart rebranded the physical space to reflect Walmart values and culture
• Direct all aspects of the real estate function which includes ensuring that REW activities support the overall business goals while meeting the needs and objectives of local teams
• Partnering with other Walmart internal site support teams to provide innovative work space solutions

Project management of the renovation and extension of our home.

• In-house Facilities LeadInternal property 4,500sqm 200+ team members
• Set up of facilities function and team: Developed systems and procedures all to industry best practice, eg. helpdesk, new starter/leaver process, move management processes, SLA's and KPI's for all contracts, zero based.
• Team development: Managed, mentored and coached the D&B facilities team. Raised the profile of facilities by engaging with team members, (suggestion boxes, scrum sessions, info graphics) and achieving external.
• International/Real Estate: Member of the D&B International real estate team. Partnered with International property consultancy in determining real estate requirements. Represented D&B in tenant meetings.
• Site enhancements: Brought D&B culture and company branding to life through creative use of space, light, colour
• Led the implementation and subsequent retention of ISO: 14001 (environmental) in 2013, ISO: 27001 (Information Security) 2016 and ISO: 9001 (Quality) 2017

• In-house Facilities Lead, reporting to the European Finance Director Pfizer GFSS (Global Financial Shared Services)Internal property 5,000sqm
• Contract management: Monitored SLA's, performed audits, completed KPI's, conducted monthly review meetings with all contractors; security, catering, cleaning, mailroom, reception, maintenance.
• Team lead: Managed facilities team on site
• Procurement: Re-tendered cleaning, catering, security and maintenance contracts.
• Finance: Stream lined the invoice to PO system
• Environment: Maintained and improved on ISO14001 certification, utility demand analysis

County Dublin, Ireland

• Outsourced Facilities Manager to State Street InternationalInternal property 4,000sqm
• Team Lead: Managed/mentored Hochtief facilities staff on the client site.
• H&S: Responsible for health, safety and welfare of client staff, and facilities contractors adherence to the same.
• Contract management: Monitored SLA's, performed audits, completed KPI's, conducted monthly review meetings with all sub-contractors; Cleaning, Security, Catering, Archiving and Stationery.
• Monthly reporting: Report writing and presentation on all aspect of facilities to client senior management.
• Finance: Reviewed and approved all facilities related invoices in line with client budget.

• In-house Office-Facilities Services Manager, reporting to the European Finance DirectorInternal property 2,500sqm
• Site set-up: Liaised with architects, contractors, builders, landlord, other tenants during fit out, and snag items follow up.
• Procurement: Reviewed tender documents, elected contractors best suited to the budget and needs of the company.
• Contract management: Co-ordinated the hard and soft FM requirements for the set-up and day to day operations of the Shared Service Centre. Performance management of contractors.
• New starter/leaver process: Created Induction and Welcome pack and process for all staff.
• EHS: Managed all aspects of EHS for staff and contractors.

Diploma In Facility Management

Education record