Head of the HR Operations leading the team through recruitment and hiring and retaining people through engagement. I teach leadership classes to the management team on bias, mentorship, courageous conversations, team building, and leading through change. I hold weekly open sessions for resume building and interview prep for all associates.

• Manage and leads a restaurant that grosses $2.8 million annually• Leads weekly meetings with department managers to create action plans and assess results• Create work schedules for peak staff of 57 crew and 10 managers to ensure optimal service• Recruit, interview, and hires staff to meet maintain flexible scheduling for our employees• Trained in I-9 Compliance, assists orientations, and ensure new hire paperwork is competed correctly and efficiently• Delivers manager reviews on a semi-annual basis and oversees delivery of crew reviews• Assists with development and execution of Individual Development Plans (IDP) for all managers• Delivers the curriculum for the centralized Management training course • Created and implemented franchise wide customer service training • Completed coursework for McDonald’s Certification in Effective Management Practices and Degree of Hamburgerology in Restaurant Leadership Operations Practices, (November 2009)• Assist in the development of future General Managers

• Created work schedule for crew on a weekly basis• Interviewed and made hiring decisions to maintain crew staffing level in restaurant• Recruited applicants through social media, career fairs, and in-store events• Created training calendar and followed up on training of crew• Lead top grossing shifts throughout week• Delivered crew reviews on a semi-annual basis

I was an advisor to 40 freshman girls living in the dorms helping them adjust to college life by showing them where their classes are, introducing them to extra curricular activities, and teaching them to better communicate with their peers.