At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from community financial institutions to new, innovative direct banks.  As a Customer Success Manager at Apiture, I am responsible for managing renewals, cross-sales, escalations, and overall health of the accounts I support. I am the customer’s main point of contact within Apiture, and trusted digital banking advisor.

Responsible for closing new business in southern United States (plus HI and AK).

Responsible for closing new business in eastern United States. #2 sales performer at the company my first year doing new sales. Quick to learn IT business operations and multi-platform processes across multiple industries.

Account management and sales to existing customer base with strong focus on financial industry and core process automation. Consistently hit 150% and 200% of quota in role.

D+H is a leading provider of secure and reliable technology solutions to North American financial institutions with a reputation for being a trusted partner that helps clients build deeper, more profitable relationships with their customers based on rich industry and market insight, and consumer knowledge. Our integrated, compliant technology solutions enable clients to grow, compete, and optimize their operations, while our forward-looking approach helps them stay ahead of the market and anticipate changing consumer needs. In 2013, D+H rose to 33rd on the FinTech 100, a ranking of the top technology providers to the global financial services industry, while our recent acquisition, Harland Financial Solutions, is ranked 44th.Manages key account relationships and strategic initiatives as primary point-of-contact for client. Masters and maintains vast knowledge of client’s business, competition, and latest Industry news and trends. Leads day-to-day management and optimization of client initiatives and long-term strategy. Responsible for day-today customer satisfaction. Proactively finds new ways to build the client business and organically grow accounts. Performance-oriented with experience in financial services and provides consultative software recommendations to C-level executives. Understands client needs and requirements to uncover additional opportunities for potential growth in organic revenue.

D+H is a leading provider of secure and reliable technology solutions to North American financial institutions with a reputation for being a trusted partner that helps clients build deeper, more profitable relationships with their customers based on rich industry and market insight, and consumer knowledge. Our integrated, compliant technology solutions enable clients to grow, compete, and optimize their operations, while our forward-looking approach helps them stay ahead of the market and anticipate changing consumer needs. In 2013, D+H rose to 33rd on the FinTech 100, a ranking of the top technology providers to the global financial services industry, while our recent acquisition, Harland Financial Solutions, is ranked 44th.Development and implementation of innovative B2B and B2C marketing strategies for acquisition, retention, brand, advertising and direct marketing for 4 product lines (35+ products). Implemented the rebranding, marketing strategy and positioning of uBanking product line obtained during acquisition of Parsam Technologies, LLC in December of 2010. Successfully launched four new products, including positioning, internal/external communications, promotion and sales collateral.

Harland Financial Solutions serves as a strategic technology partner to more than 6,000 financial institutions of all sizes, including commercial banks, thrifts, credit unions and mortgage companies. The company supplies comprehensive software solutions and services that help increase institutional performance and drive profitability. Its portfolio of solutions includes branch automation, business intelligence, core processing systems, enterprise content management, financial accounting, lending & compliance, loan servicing, payments, risk management and self service solutions.Development and implementation of innovative B2B and B2C marketing strategies for acquisition, retention, brand, advertising and direct marketing for 4 product lines (35+ products). Implemented the rebranding, marketing strategy and positioning of uBanking product line obtained during acquisition of Parsam Technologies, LLC in December of 2010. Successfully launched four new products, including positioning, internal/external communications, promotion and sales collateral.

Parsam Technologies (uMonitor) was an innovative technology provider for banking customer acquisition and retention. The company offered a wide range of Web-based, SaaS solutions specifically designed to help financial institutions improve efficiencies and provide the most up-to-date online and mobile banking services. Successfully established and led marketing strategy for company resulting in a yearly revenue growth of 13%, 32% and 58% consecutively through building an extensive marketing program for the company and bringing on board 3rd party vendors to build brand awareness and generate leads. Responsibilities managed included company brand, communication, product marketing, event marketing, direct marketing, agency management, integrated channel strategies, pricing, positioning, web marketing, media planning (traditional and digital), advertising, campaign management, product launches, collateral development, customer acquisition and retention strategy and product management.