Gillian Wilkins Email and Phone Number

Carer

Administration professional.

Managing internal and external relationships helps me to complete my tasks on time and to a high standard. As well as delivering my own objectives I help colleagues to meet theirs by providing reports, editing and communications advice, often at short notice.• Work to strict deadlines while managing multiple stakeholders in the UK and the US to produce the non-financial reporting for the National Grid Annual Report and Accounts.• A company representative responsible for creating and maintaining relationships with external stakeholders.• Creates reports for corporate responsibility and UK volunteering activity data – always looking to make them more relevant and useful to the business. • Produces slide packs and presents quarterly presentations to the Corporate Responsibility & Citizenship team, discussing any reporting improvements that can be made.• Successful project management with internal and external stakeholders; including the new non-financial reporting company website pages and the EmployAbility toolkit for employers.• Employee Engagement Champion for department. Organising action planning sessions to find ways to resolve issues and find improved ways of working.• Company’s contact for external corporate responsibility reports.

As well as needing excellent communication skills to carry out this role, a large part of it is about managing stakeholders. Creating clear guidelines made it easier for everyone to understand the help I could provide them with. I was always happy to offer my stakeholders advise on their communications and train them on how to use the different channels. This in turn helped me to be more efficient and effective with my time. • Responsible for creating National Grid’s At a Glance weekly internal newsletter sent to all UK business (10,500 employees). Created layout in MailChimp, edited all content, liaised with contributors and worked to strict deadlines for publication.• Wrote and edited news stories for external website and internal Intranet.• Created and edited PowerPoint monthly team meeting slide pack for all UK employees (provides the business with general updates on what’s happening across the company and actions required by employees i.e. end of year reviews, flexible benefits, employee survey etc.).• Provided communications channels training.

This role was a great learning opportunity for a career in communications. Creating communications and designs for the site with a limited budget. Learning on the job, finding my own training and new ways of working to achieve effective communications.• Planned, organised, designed and created communications and events.• Produced a weekly newsletter for 1500 employees, creating and editing all content.• Applied brand guidelines.• Designed wall boards and displays.• Planned conferences and provided event management.

Always looking for better ways of working and taking on extra responsibilities made me a well-respected member of the team with all my colleagues. Regularly asked for my advice by team members and managers, I was happy to step up to Acting Team Leader and lead the team for several months.• Organised monthly workload for the team and led weekly meetings.• Company lead for dealing with planning applications and notices, stating the company position and objecting to works that affected assets. • I built strong working relationships with field based manager colleagues and the Legal team. • Created responses on behalf of the company to members of the public, MPs, energy ombudsman, local authorities, other areas of the business etc.• Provided training and support to team members as required.

I ran this haulage business with my husband. I provided all the back office support for the business. This included making sure we complied with all regulatory requirements, as well as invoicing, calculating and paying wages to employees, producing regular VAT returns and whatever else was required.