As Managing Director of Aesthetic Response, I lead a trusted communications support provider, delivering bespoke patient interaction services to clinics across the UK and Ireland. Over the past 13 years, I’ve been instrumental in growing our reputation as a reliable partner for clinics navigating the demands of modern aesthetic practices.Areas of my key responsibilities include steering the company’s vision, ensuring our services are continuously adapted to meet the evolving needs of… Show more As Managing Director of Aesthetic Response, I lead a trusted communications support provider, delivering bespoke patient interaction services to clinics across the UK and Ireland. Over the past 13 years, I’ve been instrumental in growing our reputation as a reliable partner for clinics navigating the demands of modern aesthetic practices.Areas of my key responsibilities include steering the company’s vision, ensuring our services are continuously adapted to meet the evolving needs of aesthetic practitioners in a competitive industry. The building and nurturing strong, long-term partnerships with clinics, ensuring their satisfaction with our services and facilitating mutual growth is hugely important as is also leading and empowering our skilled team. By implementing efficient processes, I ensure our services free up valuable time for clinics, allowing them to focus on delivering exceptional patient care.I’ve helped clinics optimise their operations, ensuring no patient call or lead is missed, resulting in improved return on investment for clients. I’ve championed meaningful patient engagement through personalised, empathetic conversations, strengthening patient relationships and loyalty for our clients. I’ve helped drive sustainable business growth, expanding our footprint to support hundreds of clinics while maintaining high service standards.A final word:My mission is to enable clinics to thrive by delivering tailored communication solutions that simplify their operations and elevate patient care. Whether it’s through freeing up clinical time, building stronger patient connections, or driving higher returns on investment, I’m proud to lead a team that makes a tangible difference in the success of aesthetic practices. Show less

Six month contract to set up lean manufacturing and stock control systems, ensuring that this business would go from strength to strength. An initial review of the business highlighted a need for an efficient stock control system that would also manage the production. After researching suitable options I recommended and helped to implement KanBan stock control. This has proved to be a highly successful system, enabling the factory to increase productivity in-line with demand, also helping to… Show more Six month contract to set up lean manufacturing and stock control systems, ensuring that this business would go from strength to strength. An initial review of the business highlighted a need for an efficient stock control system that would also manage the production. After researching suitable options I recommended and helped to implement KanBan stock control. This has proved to be a highly successful system, enabling the factory to increase productivity in-line with demand, also helping to manage the seasonality of the business. Further to this a lean manufacturing survey was carried out and staff were trained to understand the value of lean working methodology. A variety of changes were made to the working practices, as a result of which these foundations have enabled manufacturing to support rapid sales growth. Since this period the company has showed 40% growth figures 2011, 2012 and on track 2013, as well as moved into a new, state of the art manufacturing unit. I believe this unique role, a far cry form aesthetics, enabled me to further develop business management skills, especially the ability to 'trouble shoot'. Show less

Breast Product Specialist: Responsible for breast implant sales to the NHS and Private Practice in 2 regions. This position involved liaising with both plastic surgeons, breast surgeons, theatre staff and purchasing at a wide range of facilities. During this two year period I consistently achieved sales targets by building strong relationships with my accounts, and consistently delivering excellent service. During this period I also worked on some corporate accounts, and was involved in client… Show more Breast Product Specialist: Responsible for breast implant sales to the NHS and Private Practice in 2 regions. This position involved liaising with both plastic surgeons, breast surgeons, theatre staff and purchasing at a wide range of facilities. During this two year period I consistently achieved sales targets by building strong relationships with my accounts, and consistently delivering excellent service. During this period I also worked on some corporate accounts, and was involved in client training. Show less

I worked for TMG from leaving university, for a period of 16 years. This period of time saw many changes and developments in the area of aesthetic treatments, and I have gained a wealth of experience and knowledge in this field. Over the years, as well as patient liaison, I was also involved in marketing, from both strategic planning and campaign design, clinic management, and clinical governance. This environment enabled me to be involved from beginning of the 'cosmetic surgery revolution'… Show more I worked for TMG from leaving university, for a period of 16 years. This period of time saw many changes and developments in the area of aesthetic treatments, and I have gained a wealth of experience and knowledge in this field. Over the years, as well as patient liaison, I was also involved in marketing, from both strategic planning and campaign design, clinic management, and clinical governance. This environment enabled me to be involved from beginning of the 'cosmetic surgery revolution' where it changed from being an exclusive resource for the few, to becoming accessible to a wide spectrum of the population. The time I have spent in this field to date has equipped me with a fairly unique insight into this field and has enabled me to develop a variety of skills that, combined with those more recently acquired, has led to the creation of Aesthetic Response. Show less