Managed member recruitment, engagement and retention activities and programs for a volunteer led community that facilitates religious practice, early childhood education, religious school, adult learning programs and social/networking programs. Business owner of all-in-one online management platform that included member database, finance, communications, event registration, stakeholder management. Partnered with staff and volunteers to manage accounts, religious school and preschool enrollments, financial transactions, data gathering and reporting.• Established digital online user experience that facilitated membership growing by more than 250 families, revenue exceeding budgetary projections by more than $100,000 each year from 2020-2024. • Successfully, reduced uncollected membership dues from in excess of $300K in 2020 to less than $30K of more than $1.8 million in total revenue in 2023. • Determined and communicated financial solutions directly with prospective and existing members that led to religious school enrollment exceeding budgetary projections – both number of students and revenue – with enrollments increases of nearly 75 students (25% overall) over a three-year period.

Provided users in the nonprofit arts world with technological, administrative and specialized accounting practices for nonprofits to support organization’s entering financial and programmatic data and generating reports to use as part of the grant application process, advocacy and annual reporting. • Initiated and led a project to codify institutional knowledge for user acceptance testing• Completed a series of rigorous financial management for nonprofits learning modules.• Edited a comprehensive script for an online learning course about how to design a survey.

Managed member and volunteer services and programs for a diverse volunteer-driven nonprofit that helps patients with rare medical conditions receive diagnosis and treatment. Coordinated and marketed chapter meetings throughout the United States. Point of contact for all patients and caregivers living outside of the United States.• Assessed, developed and implemented a global volunteer recruitment process, online management and reporting system that received more than two dozen submissions in its first month.• Established a chapter meeting request, registration and reporting system used by more than 100 volunteers.

Developed and led relationship management and fundraising initiatives for PMI’s philanthropic arm. Served as liaison with the Board of Directors, Development Committee, and Engagement Committee. • Collaborated on updating policy and soliciting the largest group of current and prospective donors; integrated fundraising options throughout the parent organization’s membership and certification join/renewal processes; received recognition from the Board of Directors. • Secured the first $100K individual contribution in the foundation’s history.

Managed one of the world’s largest professional association’s leadership development programs that provides face-to-face and virtual learning to a half-million practitioners globally. Conducted needs assessments, designed, implemented, and continually improved adult learning programs and events worldwide. Co designed, coordinated and facilitated leadership and strategic planning classes, graduation ceremonies, and alumni engagement activities. Negotiated and leveraged vendor partnerships for collaborative educational activities. Wrote and edited educational content, promotional materials, press releases, correspondence, executive reports and articles for publication with .5M readership. • Designed education programs and models to meet the needs of 10,000 chapter volunteers in 185 countries, 200 online community volunteers, and 15 advisory groups. • Co-developed and launched a Volunteer Management System, implementing standardization and best practices to serve 1M+ members and credential holders. • Contributed to growing PMI global volunteer membership to 10,000, doubling attendance at conferences, and increasing annual certification revenue to $80M+. • Collaborated on creating a virtual community model to engage a global audience.

Conceptualized, designed, and delivered PMI’s volunteer leadership development programs. Co-developed educational content. Documented performance and implemented process, program, service, and product improvements to meet constituents’ evolving needs. Co-developed, branded, launched, and led the global PMI Leadership Institute Program.• Initiated an online presentation proposal system for leadership meetings and increased submissions from 60 to 500 annually.• Maintained 100% satisfaction ratings from 2009 to 2011 for all meetings• Received multiple Silver Star Awards; promoted from Leadership Institute Support Specialist to Leadership Institute Administrator.

Coordinated programs, marketing and board meetings for nine professional associations. • Developed multi-year schedule of monthly chapter educational events for the Purchasing Management Association of Philadelphia, improving efficiency and volunteer retention.

Managed a multi-city lecture series on Middle Eastern issues for a think tank. Authored briefings, member communications, fundraising campaigns and grant proposals. Coordinated a student intern program with Penn and Drexel.• Managed and coordinated republication of historian, Daniel Pipes’s, book, “Slaves, Soldiers and Scholars”

Managed daily operations and account management in the course of representing companies manufacturing commercial-grade decorative lighting and outdoor furniture,in PA, NY, and DE. • Sold $1M+ annually, five consecutive years.