Gil Perez work email
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Gil Perez personal email
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Hi! I'm Gil, an executive professional with over 25 years of success driving the overall guest / customer experience for major brands, ensuring large-scale operations are fully aligned with an organization's mission, objectives, core values, and priorities.Some of my areas of expertise include: Visitor Experience, Strategic Decision-Making, Budget Management, Fundraising, Organizational Design, Project Management, Continuous Improvement, and Team Communications.In my most recent role as Chief Visitor Experience Officer for The Shed in NYC, I've overseen over 100 employees across Guest Experience, Membership Sales, Ticketing, Call Center Operations & Sales, Food & Beverage, Retail, Service Recovery, Exhibit Facilitation, Floor Operations, and Ushering, coordinating all front-of-house activities. I've ensured outstanding guest experiences serving sold out performances in venues ranging from 300 visitors, up to over 1,200 visitors, and hundreds of guests per hour at multiple exhibits.I've spearheaded a new "Radical Welcome" approach to guest services based on the latest research findings in guest behavior and my experiences leading large-volume tourist and hospitality facilities. I've also led multi-million-dollar visitor experience projects at the Museum of Science & Industry in Chicago, Destination Cinema at Niagara Falls, and the Luxor Hotel and Casino in Las Vegas.I'm continually building my professional network of contacts and opportunities - happy to connect here on LinkedIn!
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General ManagerMeow Wolf Jan 2024 - PresentSanta Fe, Nm, Us -
Vice President Of Guest ExperienceThe Florida Aquarium Oct 2022 - Jan 2024Tampa, Fl, UsThe Vice President of Guest Experience leads the Florida Aquarium’s efforts to provide a holistic and high-quality guest experience through its operational practices, engagement programs, membership recruitment/benefits/activities, and customer service. This position will provide leadership, access, and consistent guidance to ensure that the guest experience aligns with the Aquarium’s goals and exceeds the expectations of our in-person audiences. Primary responsibilities include overseeing the daily guest-facing components of a visit, ensuring the facility and its operations deliver the highest possible guest satisfaction, through the use of Radical Welcome using a data driven decision making process. -
Chief Visitor Experience OfficerThe Shed (Ny) May 2019 - Oct 2022New York, Ny, Us -
Director Of Film & Guest OperationsMuseum Of Science And Industry, Chicago Aug 2012 - May 2019Chicago, Il, UsI am responsible for managing and exploiting all of MSI's film assets, which include the films Antarctica and SolarMax. I'm also responsible for Customer Experience and Service Recovery in a high attendance facility. In addition, I manage the Call Center, Sales, Guest Admissions, Group Center, OMNIMAX, and Project Management at MSI. At the OMNIMAX, I select the films and negotiates the film distribution agreements. I was able to reduce film related costs to MSI by working vigorously to reduce film print costs and create reduced license fees for museum members. I was a key stakeholder and driver of the initiative to replace the online and kiosk ticket sales system. I also was the principle project manager of the Group Center plan to handle arrivals during the 6 month construction and renovation of the of the West Lot. MSI's operational Project Manger reports to me and has been succesfull in implementing several projects which have been on hold for years. I have been instrumental in using and applying technology in creative ways to further the goals of the museum. -
Board Of DirectorsGiant Screen Cinema Association (Gsca) Feb 2009 - Jan 2013Holly Springs, North Carolina, UsMember of the Board of Directors at the Giant Screen Cinema Association, the organization that represents large format theaters, film distributors, producers and associated businesses. -
Regional Director Of Operations, Commercial TheatersGiant Screen Cinema Association (Gsca) May 2007 - Apr 2012Holly Springs, North Carolina, UsGil Perez was responsible for managing all areas of operations for the commercial theaters (US and Canadian) for Destination Cinema, Inc. In addition to P&L responsibility, he was tasked with improving the operations, revenue growth, and cost control of the theaters. Gil focused on the Customer Experience in the following areas: Retail, Online Sales, F&B, Group Sales, Maintenace and Box Office operations. He was also the company liason with the New York State Park system for their Niagara Falls, New York Theater, which is located inside the visitor center of the Niagara Falls State Park. Gil served on assignment in San Antonio, Texas, acting as the primary consultant for the two IMAX Theater's located at the Rivercenter Mall, adjacent to the world famous Alamo. Gil was also responsible as the project manager for the company's multi-million dollar 3D film and projector conversion project.
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Director Of Ticketing And AttractionsMgm Mirage Aug 1993 - Jun 2006Las Vegas, Nevada, UsGil Perez was responsible for the P&L and all aspects of Customer Experience in entertainment, attractions, ticket sales, and maintenance for the showrooms and attractions at the Luxor Hotel & Casino. He was selected to be the company spokesperson for media interviews regarding the showrooms and attractions. In addition Gil was responsible for maintaining the world famous Luxor Skybeam, as well as being the project manager for several multi-million dollar construction projects at the Luxor.In 2005, Mr. Perez was also one of 20 employees out of nearly 70,000, to be selected to enter the prestigious and award winning Leadership Institute. The Leadership Institute is the highest level executive training program available at MGM MIRAGE. He graduated from the Institute in 2006. -
Manager Of AdmissionsUniversal Studios Florida 1989 - 1993Universal City, Ca, Us -
Pageant HostWalt Disney World 1985 - 1989Lake Buena Vista, Florida, Us
Gil Perez Skills
Gil Perez Education Details
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Mercer UniversityEconomics -
Boston University
Frequently Asked Questions about Gil Perez
What company does Gil Perez work for?
Gil Perez works for Meow Wolf
What is Gil Perez's role at the current company?
Gil Perez's current role is General Manager, Meow Wolf Houston.
What is Gil Perez's email address?
Gil Perez's email address is gi****@****hed.org
What is Gil Perez's direct phone number?
Gil Perez's direct phone number is +170237*****
What schools did Gil Perez attend?
Gil Perez attended Mercer University, Boston University.
What are some of Gil Perez's interests?
Gil Perez has interest in Management Theory, Customer Experience, New Technology.
What skills is Gil Perez known for?
Gil Perez has skills like Entertainment, Leadership, Event Management, Event Planning, Budgets, Theatre, Social Media, Customer Service, Strategic Planning, Customer Satisfaction, Recruiting, Marketing Strategy.
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